NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Trouble adding my nas network drive to Plex library
Router Firmware: V1.0.2.32 Nas: Synology DS1815+ (Named Vault) I've been following this guide https://kb.netgear.com/000038628/How-do-I-use-my-R9000-Nighthawk-X10-to-add-a-network-drive-to...
Thanks for your reply. I tried contacting them the day I made this post. Nobody on live chat attempted to help me with the issue other than giving me a case number. The case is still open and I am waiting for either a phonecall or email reply. If you have any suggestions in the meantime they would be much appreciated because I am considering returning the router at this point. :(
Welcome to the community, CX
That's an interesting case. Did you submit an inquiry to our support team?
If you have not, I strongly suggest that you contact support to log a case on this for further debugging.
Thanks for your reply. I tried contacting them the day I made this post. Nobody on live chat attempted to help me with the issue other than giving me a case number. The case is still open and I am waiting for either a phonecall or email reply. If you have any suggestions in the meantime they would be much appreciated because I am considering returning the router at this point. :(
The only thing I can think of right now is that this could be a firmware problem.
Looks like the team had reached out to you and is asking as to when they can contact you in order to get it resolved.
Please respond to them at your earliest convenience for a resolution.