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Forum Discussion
Solved
Unknown Error 109 during Firmware Update
Current Firmware: 1.0.9.26_10.2.31
In attempting to get the latest Firmware Update 1.0.9.28_10.2.32, after accepting "Yes" to start the update it begins to start downloading... Then within 3 seconds the following error appears:
Unknown Error: 109
Then it jumps to the Internet Setup Page. All my settings are still there...Thankfully.
-akak
Hi akak and jcd1126,
I tested it in our laboratory and was not able to reproduce the error. I have successfully updated the firmware from 1.0.9.26_10.2.31 to 1.0.9.28_10.2.32. I updated it using the check button in the router web interface and also tried the manual update. The browser I used is Chrome.
How did you update the firmware?
I suggest to manually update the firmware. Here's the reference link:
There is also Hot Fix firmware available. I recommend to update the firmware to the latest version.
https://kb.netgear.com/000057097/R7000-Firmware-Version-1-0-9-30-Hot-Fix
Regards,
Blanca
Community Team
18 Replies
Trying to update firmware. Keep getting error code 109. (Same problem as above.)
> Unknown Error: 109
Normally I prefer plain text, but that's strange enough that a
picture might be interesting.
> [...] Keep getting error code 109.
If it's repeatable (inescapable?), then it may be time to try the
TFTP recovery scheme:
https://community.netgear.com/t5/x/x/m-p/1533866#M87578It isn't destructive and nothing needs to be recovered, but it is repeatable.
Again, the update begins to start downloading, then within 3 seconds the following error appears: Unknown Error: 109
Then it jumps to the Internet Setup Page and all the original settings still there.
I wonder if Netgear realizes there is an issue, and is it an issue with the current update not being able to process ANY future updates or something else? If this current update addresses the VPNFilter exploit, I'd like to get it on!
I get the same error, but why wasnt V1.0.9.26_10.2.32 officially released? There is no link on the downloads page. There is only 1.0.9.28 available for download as latest.
There also 1.0.9.30_10.2.33_beta - but who puts beta software in production environment?
Netgear, get your head together - if you release a version, make it available on downloads page too.Also release notes - why was the hotfix released? Why is it a hotfix? Are there potential problems with original firmware? It would be nice to know those things before we update a small office with 40-50 computers to a broken firmware and have no replacement in case it fails.
Identical problem as the others, older version of the router. I was trying to update to Firmware version V1.0.1.48_10.0.30 from V1.0.1.46_10.0.28. I was able to manually update, but it seems like the previous version 1.0.1.46 broke the automatic update feature of the Netgear Genie software. I don't see any hotfixes for my version of the router but I would love to see the automatic update functionality restored.
exactly the same issue with updating from V1.0.9.26_10.2.31. solved with manual update.
That is obvious is a repeatable issue. I wonder why NetGear don't do enough QA on this kind of firmware update testing..
sad.
Same error message. Rebooted router and then was able to updatefirmware.
