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Solved
VoIP phone not working with R8000 Router
Hello! I purchased a R8000 router for my home network a few weeks ago. I have been using a $60 Belkin router for last couple years and thought an upgrade was in order especially since this year my ...
I see there has been a couple new postings on this topic. Recently I finally got my R8000 to work with Polycom VoIP phone! (after nearly 4 months)
I hadn’t tried anything in several weeks, mostly because I had nothing new to try. But I had an opportunity to look at things again. Two things that immediately noticed when I reconnected the router into my home network and VoIP phone. First there was a firmware update for the R8000 router, and coincidently an update was recently loaded into the phone. It appeared things were acting differently now. One sysmtom was the display on the phone shows the date. When you forward the phone to another phone number, this display cycles back and forth between the date and the phone number that the phone was forwarded to. When things were not working before, the display would not cycle, it would only show the forwarded number and not the date. Anyway, now the phone display was cycling as it should!
I took screen shots of my Netgear setup. But in short, I fixed the phones MAC to an IP address. I set up a DMZ Server for that port. I enabled dynamic QoS, giving the phone the “Highest” Device Priority. I have port 6670 set for port forwarding, though this is left over when I was trying things earlier, so not sure it’s doing anything, but the phone works now, so I left it alone!
I don’t know if this will help anyone, but this is what I know. Just happy everything is working nicely now and has been for the last couple weeks.
-Carl Lester
Below is 5 screen shots of my R8000 set up.
Thank you. By the way, I had spoken to Netgear tech support and they suggested port forwarding, which I have since tried and it did not work. Just FYI: the support case number is/was #27600753, but I believe it may of timed out and is closed now.
I see there has been a couple new postings on this topic. Recently I finally got my R8000 to work with Polycom VoIP phone! (after nearly 4 months)
I hadn’t tried anything in several weeks, mostly because I had nothing new to try. But I had an opportunity to look at things again. Two things that immediately noticed when I reconnected the router into my home network and VoIP phone. First there was a firmware update for the R8000 router, and coincidently an update was recently loaded into the phone. It appeared things were acting differently now. One sysmtom was the display on the phone shows the date. When you forward the phone to another phone number, this display cycles back and forth between the date and the phone number that the phone was forwarded to. When things were not working before, the display would not cycle, it would only show the forwarded number and not the date. Anyway, now the phone display was cycling as it should!
I took screen shots of my Netgear setup. But in short, I fixed the phones MAC to an IP address. I set up a DMZ Server for that port. I enabled dynamic QoS, giving the phone the “Highest” Device Priority. I have port 6670 set for port forwarding, though this is left over when I was trying things earlier, so not sure it’s doing anything, but the phone works now, so I left it alone!
I don’t know if this will help anyone, but this is what I know. Just happy everything is working nicely now and has been for the last couple weeks.
-Carl Lester
Below is 5 screen shots of my R8000 set up.