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Oldntired's avatar
Oldntired
Aspirant
Jan 09, 2017
Solved

When registering my new AC2350 I entered an incorrect email address- missed a letter

It's been a long day and while registering my new router I left off a letter on what seems to be one of the very few systems that doesn't ask me to re-enter the email address-  arg!  I tried to change it through the system, but all I could do is add in the correct email.  It won't let me delete the incorrect or even register the device to the proper email because it says it was already registered.  Any help would be appreciated.  Thanks

  • Elaine,  I received help directly from Netgear's tech support and have resolved the issue.  Thanks for offering to help out as well.  My family is now happily surfing the web once again!

3 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired

    Welcome to the community, Oldntired

     

    Kindly PM me the correct email address and your Customer ID number. 

    • Oldntired's avatar
      Oldntired
      Aspirant

      Elaine,  I received help directly from Netgear's tech support and have resolved the issue.  Thanks for offering to help out as well.  My family is now happily surfing the web once again!

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired

        You're very welcome.

        Glad to hear that it's up and running!