I have Charter Spectrum ISP and a Netgear nighthawk ac2400 router.Im currently unable to login to a gaming server because according to them, my IP is identified as business.However, When I dierectly connect my modem to my Pc and run a speed test or any sort of test to see if that’s the case, it says residential.But when I connect from my modem to my router(netgear nighthawkac2400) and then to my pc and run the test again, it says business.How do I configure it to residential? I live in a residential and confirmed with my ISP that it is indeed residential.

What spectrum gateway do you have? Are you using armor, parental controls, or a vpn? have you tried changing the dns provider? Try googles at 8.8.8.8 or 8.8.4.4 or cloudfare's at 1.1.1.1What firmware is on the router? Are you playing on a xbox/ps4-5/what exactly is telling you this?

What’s spectrum gateway and how do I find it?Im not using any wall or vpn.Oh just an update, it seems like it is NOT the router that is giving me business classification. I plugged my pc directly to the modem this time and it says “spectrum business?”It didn’t the first time. I also called my isp and they said it was residential. Very puzzling!

Histrovian wrote:What’s spectrum gateway and how do I find it? Usually the modem box that connects you to the outside world. Your problem seems to be with Spectrum.

> [...] according to them, my IP is identified as business. [...] I'd start by asking how, exactly, "they" determined that. To me,this whole question sounds bogus. So far as I know, the Internet is notdivided between "residential" and non-"residential". Where does one goto see the residentiality of the IP address one has? And then, why do "they" care? > [...] When I dierectly connect my modem to my Pc and run a speed test> or any sort of test to see if that's the case, it says residential.> But when I connect from my modem to my router(netgear nighthawkac2400)> and then to my pc and run the test again, it says business. "it"? What are the IP addresses being tested in both these cases? > did you try a different dns? How, exactly, would _any_ DNS-related information affect how some(unspecified) entity might view some (unspecified) IP address or otheras "residential" or not (whatever that might actually mean)?

Why my IP went from residential to business?

10 Replies

plemans
Guru - Experienced User
Jan 03, 2021
What spectrum gateway do you have?
Are you using armor, parental controls, or a vpn?
have you tried changing the dns provider? Try googles at 8.8.8.8 or 8.8.4.4 or cloudfare's at 1.1.1.1
What firmware is on the router?
Are you playing on a xbox/ps4-5/what exactly is telling you this?
- Histrovian
  Aspirant
  Jan 03, 2021
  What’s spectrum gateway and how do I find it?
  
  Im not using any wall or vpn.
  Oh just an update, it seems like it is NOT the router that is giving me business classification. I plugged my pc directly to the modem this time and it says “spectrum business?”
  It didn’t the first time. I also called my isp and they said it was residential. Very puzzling!
  - michaelkenward
    Guru - Experienced User
    Jan 04, 2021
    Histrovian wrote:
    What’s spectrum gateway and how do I find it?
    
    Usually the modem box that connects you to the outside world.
    
    Your problem seems to be with Spectrum.

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Why my IP went from residential to business?