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Songoboy's avatar
Songoboy
Aspirant
Mar 16, 2017
Solved

wifi Devices connects to a connected router but no Internet connection

Aloha-

 

I have an iMac with OSX 10.6.8.

I also have a Time Warner (Spectrum) Motorola SURFBOARD SBG6580 modem

 

we purchased a R6900 Nighthawk 1900 SMart WiFi Router from Costco yesterday.

 

I followed directions to connect the Router to our modem. It went well as it connects with AirPort. I can see the WiFi Router and select it on my iPhone and iMac. But when I try to use Safair or go on to Facebook (ON MY IPHONE), internet doesnt work...just stalls.

 

Another thing of note: there is another ethernet wire attached to the modem with a NETGEAR Prosafe VPN Firewall and a NETGEAR Prosafe 24 Port 10/100 Smart Switch connected.

 

Can anyone please let me know if the additional connection to modem is the problem or any other 

 

 

Troubleshooting
  • Songoboy's avatar
    Songoboy
    Mar 17, 2017

    Aloha Elaine-

     

    I connected it to the "internet" port....

     

    BUT, i did call Time Warner/Spectrum...and apparently we have a "Business Plan" which consists of 7 Mbps / 1 Mbps and 1 static IP address! yikes!

    That i why it would "bog down"....not enough juice...

     

    So the rep informed me that we have to upgrade to a plan that will handle our network switch along with a wireless router.

     

    I appreciate your help...Mahalo (Thank You)

     

    Daniel (Songoboy)

3 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Mar 17, 2017

    Welcome to the community, Songoboy

     

    Which port did you connect the cable to the R6900?

    Is it in the WAN/Internet port? 
    Do you have Internet access when you connect a computer to the same port from the Motorola Surfboard modem?

    • Songoboy's avatar
      Songoboy
      Aspirant
      Mar 17, 2017

      Aloha Elaine-

       

      I connected it to the "internet" port....

       

      BUT, i did call Time Warner/Spectrum...and apparently we have a "Business Plan" which consists of 7 Mbps / 1 Mbps and 1 static IP address! yikes!

      That i why it would "bog down"....not enough juice...

       

      So the rep informed me that we have to upgrade to a plan that will handle our network switch along with a wireless router.

       

      I appreciate your help...Mahalo (Thank You)

       

      Daniel (Songoboy)

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Mar 17, 2017

        Thank you for the update and have a great day!