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Kknits's avatar
Kknits
Aspirant
Dec 15, 2021

wirelss devices can't connect R6700v2

My modem and router are working.  Wired devices can connect to the internet.  Wireless devices cannot conncet.  Any ideas?

 

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 15, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update?

    • wcalifas's avatar
      wcalifas
      Prodigy
      Dec 15, 2021

      someone maybe accidently pressed the wifi button on the router maybe? There's a wifi on/off button which is one of the LED's on the right part of the router. Press the LED for the wifi for 3-5 seconds and see if it turns back on.

    • Kknits's avatar
      Kknits
      Aspirant
      Dec 15, 2021

      Thanks for your information - we finally got it up and running after several hours of a friend helping out.  Very frustrating experience.