WPS LED continuously blinking

Hey,

I've recently purchased a Nighthawk R7000 which I have been having issues with. I've setup the modem and it is connecting to the internet fine, and devices are able to connect to the 2.4GHZ wireless network and access the internet.

However the WPS LED is continously flashing on the box despite no one activating the WPS function. When I try and change the wireless settings through the control panel I get an error message (WPS process is in progress, please apply the changes later).

Sometimes the LED will stop flashing for a while, but it starts back up soon after. I live in a relatively rural area and there is no one nearby attempting to connect to my network. When I activate the WPS button the light keeps flashing, sometimes I get the three flashes in quick succession but then it goes back to the steady flash.

Is this a known issue, is there anything I can do to resolve the issue? Obviously I don't want the WPS pairing function active the whole time.

Troubleshooting

SierraOscar
Jan 06, 2017
Hi James,

Just an update on this - and some information which could be useful for anyone else experiencing this problem.

I've solved the issue. It turns out Sky Q was causing the problem. We have two Sky Q boxes in our house (one is a secondary Sky Q Mini box) and they communicate with each other over the wi-fi network. The two boxes use WPS during the intial setup to connect to each other. It seems the connection became faulty at some stage hence why the WPS light was always flashing - the two boxes were continously trying to re-establish a new connection, even when they were in standby mode. It seems the Sky Q boxes take over the whole WPS process when they are attempting a connection which prevents any other device from connecting and prevents the user from altering the modem wi-fi settings.

I resetted both Sky Q boxes and the WPS light has now stopped flashing.

It may be worth adding to your troubleshooting FAQ's as Sky Q is a new product and is pretty popular. I'm sure the issue will resurface for others down the line.

Thanks for the assistance with this.

5 Replies

JamesGL
Master
Jan 04, 2017
Hi SierraOscar,

Reset the router to factory default and reconfigure. Check if still the same issue.
- SierraOscar
  Tutor
  Jan 05, 2017
  Hi James,
  
  Thanks for the reply. I've tried resetting it to factory settings on multiple occassions. The issue is persisting, even after updating the firmware following factory reset.
  
  This is causing me serious hardship as I cannot change the Wireless settings when needed. Is the productive defective - do I need a RMA? Is this a known issue?
  
  Also the number listed for customer support for Ireland on the Netgear website (0818 90 4000) does not work - it's disconnected. Can you please advise me what number I should contact? I cannot use any of the support functions on the website, including the RMA process, as it directs me to the number which is no longer in service according to the operator.
  - JamesGL
    Master
    Jan 06, 2017
    Hi SierraOscar,
    
    Please try this:
    
    1. Run the WPS wizard.
    
    2. Select Push the button option then click on the button icon on the page.
    
    3. When the progress bar is half way, cancel it.
    
    4. Check the WPS LED. If it is off, configure the wireless settings.

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WPS LED continuously blinking