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Forum Discussion
Solved
X10 R9000 Firmware 1.0.4.12 DO NOT UPGRADE(WILL BREAK 5GHZ)
Updated my firmware from 1.0.4.2 to the latest 1.0.4.12 as usual did the factory reset and restored backup config. Immediately my 5Ghz connected devices began pausing and having momentary disconnect...
computim wrote:
1.0.4.18? R8000 has that firmware but I've not seen nor heard of it for the R9000.
Do as advised by Altsai - customer support is able to provide you with 1.0.4.18.
Alternate, request access to the R9000 early adopters community with ChristineT or Christian_R
I've given up on two X10 AD7200 and now my X8 that was working. Multiple drops per day. Swapped for an old router my cable company left and 100% up now for days. Reading through the posts, there are dozens of this same issue across Netgear routers.
which FW version did you use?
I heard v1.0.4.18 is more stable, so I suggest you to contact NTGR support team to download this version.
1.0.4.18? R8000 has that firmware but I've not seen nor heard of it for the R9000.
computim wrote:
1.0.4.18? R8000 has that firmware but I've not seen nor heard of it for the R9000.
Do as advised by Altsai - customer support is able to provide you with 1.0.4.18.
Alternate, request access to the R9000 early adopters community with ChristineT or Christian_R
Thank you for the contact. I've been granted access to the beta page. I will swap back to my second r9000 and apply for testing. Any issues experienced with the 5ghz dropping momentarily and then reconnecting?
How do I contact Customer Support to request FW 1.0.4.18. ?
Netgear has the worst Customer Support program I've ever encountered with a company. A person only receives 90 "Complimentary Support" from date of purchase, after that they don't offer online chat, phone or email support unless you've purchased a support plan. There's no access to a phone number or email address. In all my research on routers, I wish I woul've known this prior to purchasing a Netgear product, based on that alone I won't support this company going forward.
