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JKLE_Cougar's avatar
JKLE_Cougar
Aspirant
Jun 18, 2023

X4S R7800 Throttling LAN ports

Hello,

 

I noticed the other day that my network and mesh wifi system were running slow when ever I would watch youtube videos they would drop in quality and get extremely pixelated and I would have to manually go into each video and choose 1080p only for it to start buffering like no tomorrow.  I thought it was my modem I had my ISP come out and take a look but it's not, it's strictly coming from the router.  I joined the Router's wifi and I am getting 580 mpbs down  and 20 up which is what I am paying for.  When I do it on my desktop which is hardwired to my router I am only getting 140 down and 20 up.  I have a Ubiquiti mesh system in my house since the router's wifi would not be able to cover the entire house and if I connect to that I get the same 140ish down and 20 up.  It's almost like the LAN ports are throttling for some reason.  I can't see anything in the router's settings that would be doing this unless I am missing something.  I have the latest firmware too:

Router Firmware Version
V1.0.2.92

 

Any help would be greatly appreciated.

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 18, 2023

    So why not use the MESH system as your router and wifi system? 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.

    • JKLE_Cougar's avatar
      JKLE_Cougar
      Aspirant
      Jun 19, 2023

      I don't use the MESH system as router since I have some port forwarding settings that I need.

       

      I had a Motorola MB8600 originally but they swapped it out to one of theirs since it was not reading right on their end.

      The one they gave me is a DOCSIS 3.1 eMTA EU2251

       

      I swapped out the ethernet cable already.

       

      Wifi I am getting good speeds its only hardwire where it's throttled.

       

      I have not done a factory reset on it since I didn't want to lose my port forwarding settings but I can do that as a last resort if no other ideas come up.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jun 19, 2023
        JKLE_Cougar wrote:

        I don't use the MESH system as router since I have some port forwarding settings that I need.

         

        I had a Motorola MB8600 originally but they swapped it out to one of theirs since it was not reading right on their end.

        The one they gave me is a DOCSIS 3.1 eMTA EU2251

         

        Where is the R7800 in this system?

         

        Is the anonymous Ubiquiti Mesh system operating in AP mode?

         

        What do you see here in the browser graphical user interface (GUI)?

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