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Tacocopter's avatar
Dec 27, 2019
Solved

X6 R7900 not giving correct internet speeds

Recently upgraded my internet package from 175down to gigabit. I've been able to hit my gigabit speed when directly connected to my modem but I can't get close when using my router.  Usering wired connections on all devices I'm testing my speed with.  Also the internet speed test on the router (under QoS settings) has never hit more than 450mbps.  

 

I've restarted the modem and router multiple times.  Tried different cables and ports.  QoS is turned off. 

  • Firmware on your router?

    What modem are you using?

    have you tried factory resetting your router and starting over? occassinoally the prior qos settings are retained and limit speeds.

    If you factory reset, push and hold reset while the device is fully powered on. It should take 7-15 seconds but the lights will change when you've held it long enough. 

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Firmware on your router?

    What modem are you using?

    have you tried factory resetting your router and starting over? occassinoally the prior qos settings are retained and limit speeds.

    If you factory reset, push and hold reset while the device is fully powered on. It should take 7-15 seconds but the lights will change when you've held it long enough. 

    • Tacocopter's avatar
      Tacocopter
      Tutor

      Firmware version:  1.0.3.18_10.0.42 with no updates available

      Mode is Netgear CM1200

       

      I'll attempt a factory reset soon when the internet is not in use. 

      • Supertester's avatar
        Supertester
        Guide

        Make sure you reboot the router right after the factory reset is complete.

    • Tacocopter's avatar
      Tacocopter
      Tutor

      Looks like a factory reset fixed everything.  I feel so silly that I didn't try it earlier.

      • plemans's avatar
        plemans
        Guru - Experienced User

        glad to hear you got it working!