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BE9300 – 2.4 GHz Band Stops Working While 5 GHz Stays Stable
I’m having an issue with my Nighthawk BE9300 where the 2.4 GHz band stops working while the 5 GHz and wired connections remain stable. Symptoms: Devices on 2.4 GHz drop offline or cannot reconnect ...
What FW version is loaded on the RS router?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Is Protection Engine enabled on the router? If it is present, please disable it.
Is IPv6 enabled on the router?
Is Smart Connect enabled on the router?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
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