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Forum Discussion
Disappointment with Customer support
I am unsure if this in the right topic board or section but I just felt the need to convey my frustation with the situation that I encountered with my new R280 Nighthawk Router. To begin, with I ...
Thank you for your response. There was indeed 2 of paper. One was for digital guidance process through the Nighthawk app and one was regarding the Armor protection service. Both so called documents had QR codes for scanning from cell phone. I sadly have issues with comprehension of instructions and work better with something in writing in physical form. So I do partially blame myself for whatever inadequency I had. You are correct in your comment about doing a Google search for Netgear Support and most likely do in fact get connected with a "notNetgear". Sadly when I was in the Netgear website I could not locate any Contact Us information to enable me to either chat online or by phone. The website navigation was not very user friendly or at least it appeared to be for me. Perhaps it is because I am a senior? It was very frustrating as I do not have the luxury of knowing people that are tech savy and have to rely on myself to attempt to figure things out. With this being said, I want to thank you again for your response and helping to assist my venting as this was my only outlet for expression. Have a great day!
When restaurants started using QR codes instead of menus during Covid, I almost lost my mind. Certainly "feel your pain."
Since there is time remaining on the free support it is probably a good idea to lock in the support:
- Register the router with Netgear by creating an account at my.netgear.com
- Register the router using the model number and serial number.
(p.s. R280 is not actually a model number. Check the product label on the bottom of the case.) - Notice the link to Open a Case Today.
If you decide to use the Nighthawk 'app', the credentials used to set up the Netgear account will be used for the 'app'.
p.s. If the model number is RS280, new firmware was released on Oct 28. https://kb.netgear.com/000070339 There is a lot of confusion these days over question of
- Do I rush to update firmware in fear of "missing out" or being vulnerable to some potential attacks, or
- As long as the system appears to be working well and meeting expectations, perhaps putting off updating firmware until there is broad consensus among users that the newest firmware did not introduce performance problems.
My mantra is, "if it ain't broke, don't be in a rush to fix it."