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Disappointment with Customer support
I am unsure if this in the right topic board or section but I just felt the need to convey my frustation with the situation that I encountered with my new R280 Nighthawk Router. To begin, with I purchased a new desktop computer as my old desktop was not compatible with Windows 11 and it was more cost effective to purchase new. With that said, I also was informed that my existing R6220 Router was at end of life service and needed to be replaced. I purchased a new R280 Nighthawk Router that included 1 year of Armor Protection from a different retailer and attempted to install which developed into a 4 day adventure. 1st there was NO physical manual included with the new device and I was unable to access or find any resource material to retrieve which I feel may have been my lack of finding it. I am unsure if there was some process to activate my new Router or perhaps being unknowledgeable with electronics. So I contacted Spectrum whom is my Internet provider and was informed that the new Router needed to be activated which I was having great difficulty with and to contact Netgear for assistance. Upon contacting Netgear Tech rep I was informed that I needed to purchase a subscription plan in order for my new Router to be activated which would have been an additional fee. By this time I am extremely upset and ended the conversation without satisfaction of activating said Router. With that said, I attempted to install the new Router and for some reason it was achieved. I am unsure whether it was my misunderstanding of instructions given or perhaps connectivity issues with Spectrum but after all was said and done, my new Router is up and seems to working. I want to extend my appreciation for being allowed to vent my frustration. I also want to make my concern aware that there was a great deal of difficulty without having a physical manual to view and everything being done online with a cell phone.RS700 pinging Google DND every 4-5 secs on AP Mode
I am currently using my RS700S in AP mode behind a pfSense firewall. I noticed the router is pinging 8.8.8.8 and 8.8.4.4 every 4-5 secs showing up in block alerts, more of nuisance than anything with it flooding the logs rather than any connectivity. I assume it's trying to check for an internet connection, but there needs to be a way to block/stop the RS700S when in AP mode. I assume this is not just the RS700 but other models probably doing the same as a lot of them share similar core firmware.RS200 doesn't recognize Ethernet cable
Replaced router because of an EOS notice, but it refuses to recognize the Ethernet cable from the router. I can get internet access through the old router on that port, so it doesn't appear to be a hardware problem. I tried a factory reset on the new RS200, but that solved nothing. Any ideas?RS200 randomly disconnecting
Hello, My RS200 is currently experiencing random disconnects. It's intermittent and last maybe 30seconds - 1m. ISP: Sonic Fiber w/ their modem RS200 router since Feb 2025 w/ firmware V1.0.5.12 When it disconnects, the router leds are still active, no red leds or anything that shows loss of connection all devices (wifi and lan) disconnect I have a ping 8.8.8.8 -t running so it fails during the disconnects I have a ping 192.168.1.1 -t running also, but it continues to ping successfully Troubleshooting performed: called Sonic Fiber and they said no loss of connectivity from their side during the times of disconnects change DNS servers on router side (used google and cloudflare) latest firmware and multiple reboots of the router Router logs, not sure how to read, am i getting attacked? see attachmentWifi range - RS200
Hello, I keep finding things that say I can adjust my WiFi Range, however there is nothing in the router settings page when I log into it from my browser and go to "wireless". It is on the latest firmware. It was also just installed tonight. Works alright otherwise I just don't want or need the WiFi signal reachable from the road. Thanks
