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Forum Discussion
sherik0608
Oct 17, 2025Follower
Netgear RS100 correct security answers not accepted
I just spent a few hours (really!) with Support to set up my router. I set up my admin password earlier in the day, so now I can't remember my password. I gave the correct answers to my security questions, but they're not being accepted. What do I do now?
and of course now I can't remember all the information I was supposed to supply, so if I need to add more just let me know what I'm missing
Samsung Galaxy S21 5G
Model: SMG991U
IF you can't remember the answers, you'll need to factory reset the router and setup from scratch:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Be sure to write down important information for safe keep and use later on.
3 Replies
- FURRYe38Guru - Experienced User
IF you can't remember the answers, you'll need to factory reset the router and setup from scratch:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Be sure to write down important information for safe keep and use later on.
- sherik0608Follower
Thank you. I thought that would be the answer.
- FURRYe38Guru - Experienced User
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-routerEnjoy. 📡