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Forum Discussion
Netgear said I need to pay for premium service for my router to work
I just got off the phone with netgear, they told me since I did not pay for premium service and security which is $300 on top of what you pay for the router it will work again, they said the new firm...
Agreed, totally scam.
They do have a premium support option but its not something you have to have. And the price is different.
If you googled anything to get a number, its likely a scam site that popped up. here's their actual premium support.
https://www.netgear.com/home/services/prosupport/
And you get free 90 days of support from date of purchase and a 1 year warranty regardless of plan or not.