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Forum Discussion
Chie115
Aug 09, 2026Aspirant
No WiFI With New Computer
This is complex, so I will keep it as short as I can. It started with my Dell XPS60 returning from an overnight repair. I used a Macrium Restore entry to restore the computer with a known backup. Per...
StephenB
Aug 10, 2026Guru - Experienced User
Chie115 wrote:Which brings me to the reason for this: My Nighthawk BE series router, unlike my using my wife's Dell XPS55 which she rarely uses, and which connected immediately when I connected the XPS 55 in my computer room, did not connect to the Internet.
Just to make sure I understand - your wife's PC is connecting to the internet over wifi, but your new PC is not?
- Chie115Aug 11, 2026Aspirant
Yes: I moved her XPS50 into the computer room temporarily before I could find the time to install the new computer and then call my support agent to come to our house and figure out how to restore the Macrium backup file as well as possible given the differences in codes between the file created with the old and new computers. When I turned my wife's computer on it connected immediately to the internet.
I now have sense that a critical file is missing from my new computer. As I rarely deal with such matters, I will have to again find and write down the name of where that file might belong before I call Dell for a support session. That location has an entry for ethernet, but not for wifi.
While writing this I remembered that she had made room for reconnecting her computer, space that had been blocked as she was getting her materials ready for taking to school for her classroom . I am going to do that so that I can see if the file I that I think is missing is there.
- StephenBAug 11, 2026Guru - Experienced User
Chie115 wrote:
how to restore the Macrium backup file
Macrium Reflect backs up everything - it is an "image" backup of the complete hard drive.
If you restored the full image backup to the new computer, then it might have corrupted the windows files on the new machine. In particular, you might not have the correct wifi drivers installed on the new laptop. If that is the case, you might need to start over (reinstalling windows on the new PC, and then only restoring your data).