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Forum Discussion
Chie115
Aug 09, 2026Tutor
No WiFI With New Computer
This is complex, so I will keep it as short as I can. It started with my Dell XPS60 returning from an overnight repair. I used a Macrium Restore entry to restore the computer with a known backup. Per...
- Aug 18, 2026
Problem Found: A support session with Dell's software area where the agent , who did some delving into the set u during a phone call, determined that the problem is with Windows. As it it happened, a few days earlier I had reinstalled my Wife's ell XPS50 which I had been using and which had Wifi there, and which had it when i was back where it belongs. Even tough it was some forty feet from the router, it still WIFI. Rather slow, but connected it was.
Dell offered to install a new copy of Windows, but as is their policy, that would not have saved my data. Having declined, the agent immediately told me that he was returning my fee, and it already in progress. I am not looking forward to a Windows install with my data, as the process is quite different and more complex than the last time I did that. Without a proper WiFi, my printer is not working, so i am going write down the steps--and hope that I will be able to decipher my own notes.
Chie115
Aug 11, 2026Tutor
Yes: I moved her XPS50 into the computer room temporarily before I could find the time to install the new computer and then call my support agent to come to our house and figure out how to restore the Macrium backup file as well as possible given the differences in codes between the file created with the old and new computers. When I turned my wife's computer on it connected immediately to the internet.
I now have sense that a critical file is missing from my new computer. As I rarely deal with such matters, I will have to again find and write down the name of where that file might belong before I call Dell for a support session. That location has an entry for ethernet, but not for wifi.
While writing this I remembered that she had made room for reconnecting her computer, space that had been blocked as she was getting her materials ready for taking to school for her classroom . I am going to do that so that I can see if the file I that I think is missing is there.
StephenB
Aug 11, 2026Guru - Experienced User
Chie115 wrote:how to restore the Macrium backup file
Macrium Reflect backs up everything - it is an "image" backup of the complete hard drive.
If you restored the full image backup to the new computer, then it might have corrupted the windows files on the new machine. In particular, you might not have the correct wifi drivers installed on the new laptop. If that is the case, you might need to start over (reinstalling windows on the new PC, and then only restoring your data).