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Forum Discussion
Chie115
Aug 09, 2026Tutor
No WiFI With New Computer
This is complex, so I will keep it as short as I can. It started with my Dell XPS60 returning from an overnight repair. I used a Macrium Restore entry to restore the computer with a known backup. Per...
- Aug 18, 2026
Problem Found: A support session with Dell's software area where the agent , who did some delving into the set u during a phone call, determined that the problem is with Windows. As it it happened, a few days earlier I had reinstalled my Wife's ell XPS50 which I had been using and which had Wifi there, and which had it when i was back where it belongs. Even tough it was some forty feet from the router, it still WIFI. Rather slow, but connected it was.
Dell offered to install a new copy of Windows, but as is their policy, that would not have saved my data. Having declined, the agent immediately told me that he was returning my fee, and it already in progress. I am not looking forward to a Windows install with my data, as the process is quite different and more complex than the last time I did that. Without a proper WiFi, my printer is not working, so i am going write down the steps--and hope that I will be able to decipher my own notes.
Chie115
Aug 11, 2026Tutor
My tech made me aware of this possibility before I told him to proceed.
I know know that it not the router.My wife had taken enough of the classroom supplies to school that I could put her computer. I connected everything turned it on, was immediately conneiscted to wifi though the router. It is perhaps forty feet from the router, so speed tests were very slow, but the router itself is fine.
I had a lengthy remote session with Dell, during which the technician found and fixed a number of problems that were quite possibly caused by the unusual Macrium restore process. He was even able to create a wifi entry to use with the router, but until i find how to keep ProtonVPN from taking one of the two slots in Windows/Network & Internet, I still o not have a proper wifi feed.