NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Chie115's avatar
Chie115
Tutor
Aug 09, 2026
Solved

No WiFI With New Computer

This is complex, so I will keep it as short as I can. It started with my Dell XPS60 returning from an overnight repair. I used a Macrium Restore entry to restore the computer with a known backup. Per...
  • Chie115's avatar
    Aug 18, 2026

    Problem Found: A support session with Dell's software area where the agent , who did some delving into the set u  during a phone call,  determined that the problem is with Windows. As it it happened, a few days earlier I had reinstalled  my Wife's ell XPS50 which I had been using and which had Wifi there, and which had it when i was back where it belongs. Even tough it was some forty feet from the router, it still WIFI. Rather slow, but connected it was.

     

    Dell offered to install a new copy of Windows, but as is their policy, that would not have saved my data. Having declined, the agent immediately told me that he was returning my fee, and it already in progress. I am not looking forward to a Windows install with my data, as the process is quite different and more complex than the last time I did that.  Without a proper WiFi, my printer is not working, so i am going write down the steps--and hope that I will be able to decipher my own notes.