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Forum Discussion
RS700 DHCP Issues with newest firmware
I purchased an RS700 back in February and on the previous firmware I had the slow Wi-Fi issue and once I would login to the web UI and re-apply the Wi-Fi settings it fixed everything and seemed to be...
I think I spoke too soon. I did a few reboots last night with smart connect off and it still takes the router around 20-30 mins until it stabilizes and everything connects. With smart connect off I don't have to go into wireless setup and apply the settings each time the router is rebooted though. I just have to wait until things stabilize on their own. I logged in to the web UI last night after a reboot and this is what I saw in connected devices. Still some 169.x.x.x invalid IPs and 0.0.0.0 and I noticed the Device Name and Device Models in the list are switched around between devices. You can see my LIFX bulbs are showing the device name as Rokus and my Nest Mini and Chromecast are showing device name as LIFX bulbs. These are just examples though as there are much more than that. After about 30 minutes everything seems to stabilize and fix itself. This is definitely some weird behavior though.
Wondering if the total amount of connected devices is causing issues.
Any way you can maybe turn OFF some of these devices and see if the router continue to have issues? Possible router is having issues handling this many devices.
My router came to ready in 2-3 minutes however only have about 5 devices connected to it currently.
I could attempt to do that, but the router advertises that it can support up to 200 devices and I don't even have a third of that amount connecting to it. If my previous two routers could reboot and be up and running within 5 minutes of a reboot I would think this one should be able to handle that as well.
Ok. Well possible there is some problem happening during reboot and the DHCP services mis handling all the devices trying to get connected at once during the reboot process. Something NG will need to review.
Is there a way to get in touch with them about this other than having to pay for support? I wasn't sure if they replied here or not either.
Someone should be reaching out to you via PM.
Awesome thanks! I was going to submit a hardware support request, but I am still not entirely sure if this is an actual hardware issue or if it is software.
Something to do while you wait for NG to contact you, enable debug logs under router IP address/debug.htm...Have the WAN/LAN check box enabled as well. Start logging. Give about 5-10 minutes then save off the logs and post to a cloud share. Send the link to whom contacts you via PM. Hopefully this will be helpful as well.