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michaeljeger's avatar
michaeljeger
Guide
Jun 18, 2026

RS700S — Wi-Fi upload capped at ~400 Mbps in router mode only (hardware acceleration / ONT issue)

Here's the summary for the online support form in English, with the current ~400 Mbps figure: Subject: RS700S — Wi-Fi upload capped at ~400 Mbps in router mode only (hardware acceleration / ONT issu...
rs700
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 18, 2026

What wireless brand and model # are you connecting to the router? 

How is the wirelss configured on the RS?

Smart Connect enabled or disabled? Try disabled?

What channels are you using? 

Be sure that your wireless device is connecting to the 5 or 6Ghz radios for speed testing

 

Make contact with NG support for RMA needs. 

 

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Jun 18, 2026
    FURRYe38 wrote:

    What wireless brand and model # are you connecting to the router? 

     

    Not many variants available:

     

    michaeljeger wrote:

    multiple clients (iPhone and MacBook),

     

     

    FURRYe38 wrote:

    Smart Connect enabled or disabled? Try disabled?

    What channels are you using? 

     

    There must be an awful mass of concurrently active 5 and 6 GHz traffic on air to cause such issues constantly.

  • michaeljeger's avatar
    michaeljeger
    Guide
    Jun 18, 2026

    All this was tried with a Netgear tech.... told me to turn off Smart Connect, select certain channels. Tried to connect to 5G, 6G.... no change..... and per my tests... this is not a WLAN problem, it is a routing problem.... full speed when in Access Point mode.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 19, 2026

      Something to keep in contact with NG support then an let them know your test results. 

      • michaeljeger's avatar
        michaeljeger
        Guide
        Jun 19, 2026

        Yes... i hope there will be some idea soon.... i reported this one week ago and so far i have the following impressions:

        • support did not read fully my problem and analysis statement... they ask questions i have already defined in my summary also posted here... i understand this is complex
        • i opended two tickets, one in german and one in english (because i was desperate for some kind of answer)..... the english one was closed without solution, the german is silent for almost 3 days, no communication
        • everyone seems to think this is a WLAN problem, it seems that routing problems seem so unlikey that support does discard it
        • I am pretty certain that the VLAN tagging has something to do with it, but i cannot turn it off. It is required for the ONT connection.... it is clearly a routing thing

         

        I also ran an analysis with both ChatGPT and Claude with all information..... Feedback..... routing problem.... ask for beta firmware that addresses the problem....

        So here i am and waiting... i am not ready to pay 600 USD for an expensive Access Point where routing does not do what it is supposed to do.