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Forum Discussion
RS600 not connecting to Internet
My RS600 router has yet to connect to the internet.
I wanted a top of the line router but am having serious doubts about this product.
I have been on tech support calls about 4 times as spent several hours troubleshooting.
I get my internet from GoogleFiber/WebPass right out of the wall.
My Synology router connects just fine.
I can also connect my M4 MacBookPro directly without any issues.
But the RS600 does not recognize it.
I did hook up the RS600 to my Synology and that works but I don’t want a $500 product to be dependent on another router.
My patience is about to run out and I am not sure what to do.
Peter
8 Replies
A couple of googles gateways require a specific router to be attached. Did you contact google fiber to see if you have one of the ones that support a bring your own device?
Or if there's any specific settings (like vlan) to be entered in?
Thanks for your reply.
I have had google fiber tech to my residence and his opinion is the the Nighthawk is defective.peter
Have you went into your account and picked "bring my own router?
OK - so I think I resolved this issue. Not very elegant and I hope Netgear pays attention.
Here is what I did this morning:
1) connected my ethernet cable from the wall (GoodgleFiber/WebPass) to a switch (that I had lying around - as a spare)
2) connected the Nighthawk RS600 to the switch - nothing else connected to the switch except the power cable
This allowed me - for the first time - to get the router to recognize the internet. and to complete the installation - including a firmware update).
As I said - not elegant - and I definitely should not have to do it this way.
Peter
