RS700 - Firmware problems ongoing

UPDATE:
Actually got help from REAL people, which is amazing! So far in the troubleshooting process, the 1.0.9 FW was fairly stable but would not auto-grab DHCP and seemed to lose connection in the middle of the night. Did about an hours worth of troubleshooting and contacted the same person back to let them know the status. Even after updating to the latest firmware (trial i believe) It is still taking an excessive amount of time to get successful DHCP back to the router from the fiber ONT. I am extremely thankful for the netgear staff who are working actively on this issue and escalating as necessary to hopefully get this resolved. In all honesty, a lot of the time it has taken was my fault due to family issues, holidays and work schedules, however, the netgear guys are on it with email updates, suggestions and looking for my results. As a note to anyone else who may be going thru a similar issue, when you perform troubleshooting, open your notepad app and document EVERY STEP. even the menial things may not matter to you but they do to the techs. "Rebooted, waited forever for the router to reboot" Put a time frame in there, if its shouldn't take more than 2-3 minutes and its taking 5+, write it down! 

I will keep this updated as progression continues and what the final outcome is.