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Forum Discussion
RS700 GUI whitescreens/404s after a period of uptime
Had the RS700 installed for a couple of days now, and twice I've encountered a frustrating issue whereby the GUI will prompt me for admin authentication (which is accepted) but then either whitescreen or return a 404 error (see attached).
When in this state, it also prevents discovery of the router when using the Nighthawk app, which also fails to establish a local connection to the device.
It does not recover, and the only way for me to restore access seems to be a powercycle.
Is this an acknowledged issue/does anybody know why it's happening?
It is not a caching/browser issue as the problem occurs across myriad devices, browsers and operating systems and clearing the browser's cache etc. does not make any difference.
5 Replies
Yes, we noticed that the Web GUI could become inaccessible in some cases; the app does not work in that case either.
We will have a release candidate with the fix in the coming week, I can PM you when the release candidate is available.
Hi bobbyp , I've PM you the link for a firmware release canddiate that fixes the issue. Please give it a try.
Hi autoexec_bat , I don't know if this release candidate also addresses the slow response issue, we will check it.
Thanks.
Adding to this: web gui is slow, at least on Safari. Home page after login takes about 10 seconds to load.
Advanced > Security > Access Control is 20+ seconds. It would often request re-authentication too.
When making changes and clicking Save / Apply, at times there is no reaction for prolonged time.
