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Forum Discussion
NetgearPhil
Feb 15, 2026Aspirant
RS700s Lost all 5 Ghz
My 18 Month old RS700s Bought on Amazon but shipped to Thailand has just now lost all 5 Ghz Connectivity . . I did not notice at first until i tried an ookla speedtest, I have 1 Gb connection and a...
NetgearPhil
Feb 17, 2026Aspirant
Have now done to 30-30-30 and still zero change, no sign of any 5 Ghz channel anywhere Hmmm
Everything ok in Admin Panel all ticked and showing Green, But Zero devices connect to 5 Ghz, only 2.4/6
The 3 lights on front of Router are all White and showing, But it is only the 2.4 and 6 that "Filcker" as data is being transmitted, the 5 just stays motionless white
I hope Netgear can do some sort of RMA for me in Thailand, I do not mind paying Import charges again and even the shipping back to them (That alone will be a few hundred $$)
FURRYe38
Feb 18, 2026Guru - Experienced User
Ok, you'll need to contact NG support and ask them about your RMA options:
https://my.netgear.com/support/contact.aspx
Good Luck