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Forum Discussion

trbeat's avatar
trbeat
Follower
Nov 10, 2024

Slow Upload Speeds…

After going through SSID issues, I have a working RS500 with amazing download speeds - BUT…. Upload speeds of 5 to 6 Mbps.

 

My RS500 is connected directly to the ONT, a Verizon FIOS Alcatel I-211M-L.

I saw some say the resolution for them was to upgrade the ONT to a 2GB service - which I am actually happy to do as it will benefit what I do at work - but I’d like to get a feel for is this a solution or is the RS500 just going to be a pain and I need to consider a different router?

 

Anyone else running a RS500 and FIOS with good upload speed?

 

Thank you everyone.

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 10, 2024

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem/ONT and router. CAT6A STP is recommended. 

     

    Check the Connection rates seen between the RS and ONT and with a wired PC connected on the RS web page under Advanced tab/Show Stats. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.


    Has a factory reset and setup from scratch been performed? A complete pull of the power adapters from the ONT and RS for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

     

    Speed test with a wire connected PC to the back of the RS router using Ooklas installable speed test app.

    Also test with a 2nd PC for comparison. 

     

    • plemans's avatar
      plemans
      Guru
      Nov 11, 2024

      if you direct connect that same pc to the ONT, what speeds do you get? 

  • BH_C's avatar
    BH_C
    NETGEAR Expert
    Mar 27, 2025

    Regarding the slow upload speed issue, especially when the RS router is connected to an ONT, we have a trial firmware build that may resolve the issue. It worked in our test.

    If you would like to give it a try, please let me know your RS router model and I will PM you the firmware.

    Thanks.