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Forum Discussion
parsoni
Jul 22, 2025Aspirant
Spectrum Modem, Netgear RS700 Issues
I've recently started seeing that the Spectrum App (on Phone and Apple Box) and also streaming via watch.spectrum.com when operated in my home are NOT seen as connected to Spectrum Internet. I've...
FURRYe38
Jul 22, 2025Guru - Experienced User
Do other apps work when connected?
What brand and model mobile device is the app installed on?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
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