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icer91's avatar
icer91
Aspirant
Feb 09, 2017
Solved

Cannot turn on ReadyCLOUD RN104

I have the same problem, where the ReadyCLOUD button switches back to 'off' everytime I click 'on'   Are there instructions on how to update the configuration file and the services config to make...
Desktop client
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Feb 18, 2017

    icer91 your system was missing the serial number and MAC addresses for the ethernet ports. So I fixed that.

    I also made sure you had the latest version of a config file.

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Feb 09, 2017

I've sent you a PM.

  • icer91's avatar
    icer91
    Aspirant
    Feb 18, 2017

    Thanks so much for your help!  I'm not sure what you did, but it's working as it should now.

     

    Thanks again!

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Feb 18, 2017

      icer91 your system was missing the serial number and MAC addresses for the ethernet ports. So I fixed that.

      I also made sure you had the latest version of a config file.

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