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Forum Discussion

Grimjack's avatar
Grimjack
Aspirant
Sep 12, 2019
Solved

Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

Since latest update I´m unable to connect to devices outside my current network.   "online (VPN Disconnected)"   No problem with local devices or connecting through web portal or android app.   ...
  • Icewaterhot's avatar
    Icewaterhot
    Sep 16, 2019

    Hi Grimjack，

     

    You can update ReadyCloud for windows to V1.19. There will be a check update on the app. This has been fixed. Thanks!

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Sep 12, 2019

Grimjack

 

There is an ongoing investigation regarding this issue which only affects users of Desktop Client App. It would be best if you can log a case on my.netgear.com and provide information on the issue you are getting so they can include it.

 

HTH

 

 

Regards

  • Grimjack's avatar
    Grimjack
    Aspirant
    Sep 12, 2019

    Thanks for answer.

     

    Support unfortunatly expired for all my ReadyNAS.

    But if it's a known issue I guess there will be an update soon.

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