Configuration : RN102 : RN102 Firmware 6.10.0 Hot Fix 2 2 disk WD Red (X-RAID) Desktop Clients : Windows 10 Pro x64 (2 different computer) Hello, since 2 month my readycloud connexion doesn't work using the ReadyCLOUD desktop client (v1.17) which displaying this message : "On line (VPN Disconnected)". I don't know what happening : --> I've restart the NAS many, many, many time... no results. --> I've restart my personnal Internet conneciton : no results --> I've re-install the ReadyCLOUD client application : no results --> Updating to the last firmware version have not resolved the issue. --> ReadyCLOUD work from web browser and/or from the IPhone application . Somebody can help me ? Thanks

Hello Marc_V and anybody that have encountered the same issue....As I've predicted, I've performed a FACTORY RESET of my ReadyNas (= ERASE ALL DATA :smileyfrustrated:) after, of course, have doing a backup (about 2 Tbs of data transfered...) on external USB storage. Now, all readycloud APIs are working well using the same user account (mine :smileyvery-happy: )I hope the last release of ReadyNas OS are more stable and the problem will not coming back..

Forum Discussion

Malinois31770

Aspirant

May 21, 2019

Solved

ReadyCLOUD Desktop Client Failure : application display "Online (VPN Disconnected)"

Configuration :

RN102 :

RN102 Firmware 6.10.0 Hot Fix 2

2 disk WD Red (X-RAID)

Desktop Clients :

Windows 10 Pro x64 (2 different computer)

Hello, since 2 month my readycloud connexion doesn't work using the ReadyCLOUD desktop client (v1.17) which displaying this message : "On line (VPN Disconnected)".

I don't know what happening :

--> I've restart the NAS many, many, many time... no results.

--> I've restart my personnal Internet conneciton : no results

--> I've re-install the ReadyCLOUD client application : no results

--> Updating to the last firmware version have not resolved the issue.

--> ReadyCLOUD work from web browser and/or from the IPhone application .

Somebody can help me ?

Thanks

Logiciel Client

Portail ReadyCLOUD

Malinois31770
Dec 18, 2019
Hello Marc_V and anybody that have encountered the same issue....

As I've predicted, I've performed a FACTORY RESET of my ReadyNas (= ERASE ALL DATA :smileyfrustrated:) after, of course, have doing a backup (about 2 Tbs of data transfered...) on external USB storage. Now, all readycloud APIs are working well using the same user account (mine :smileyvery-happy: )

I hope the last release of ReadyNas OS are more stable and the problem will not coming back..

8 Replies

Replies have been turned off for this discussion

drhjorgensen
Aspirant
May 22, 2019
This sounds exacttly like the problem I am having with several of my clilents devices... See here:

https://community.netgear.com/t5/ReadyNAS-Cloud-Storage/ReadyCLOUD-connection-problems/td-p/1747959

Is anyone able to help with this??
Marc_V
NETGEAR Employee Retired
May 23, 2019
Hi Malinois31770 drhjorgensen

Have you tried contacting NETGEAR Support through my.netgear.com?

Is the issue happening when you try to login on a different computer? Kindly check if you try to disable any security software you have on your PC.

Hope this helps!

Regards
- drhjorgensen
  Aspirant
  May 23, 2019
  I have the same problem connecting through various PCs in various locations with a variety of routers/internet providers/etc
  
  As i said, the strange thing is I can connect to one NAS but not the other on the same ReadyCLOUD account.This would lead me to believe it is not a PC-related issue, but something else (NAS? Router at NAS location? etc)
  
  I haven't contacted Netgear support directly as the units are out of warranty and I figured my clients would need to purchase a support contract... may have to do that as a last resort.
  - Malinois31770
    Aspirant
    Sep 11, 2019
    Hi drhjorgensen ,
    I've the same problem than you : problem is repeated on several different computers.
    I think the issue come from the NAS which is not a releable device. I've created a wasabi account to synchronize and backup my files. When I'll get the time, I will reset entyrely the device or change it by another model built by other provider.
    I am disappointed by NetGear regarding treatment of this problem.
    That's all we can hope