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Solved
ReadyCLOUD Desktop Client Failure : application display "Online (VPN Disconnected)"
Configuration :
RN102 :
RN102 Firmware 6.10.0 Hot Fix 2
2 disk WD Red (X-RAID)
Desktop Clients :
Windows 10 Pro x64 (2 different computer)
Hello, since 2 month my readycloud connexion d...
Hello Marc_V and anybody that have encountered the same issue....
As I've predicted, I've performed a FACTORY RESET of my ReadyNas (= ERASE ALL DATA :smileyfrustrated:) after, of course, have doing a backup (about 2 Tbs of data transfered...) on external USB storage. Now, all readycloud APIs are working well using the same user account (mine :smileyvery-happy: )
I hope the last release of ReadyNas OS are more stable and the problem will not coming back..
I have the same problem connecting through various PCs in various locations with a variety of routers/internet providers/etc
As i said, the strange thing is I can connect to one NAS but not the other on the same ReadyCLOUD account.This would lead me to believe it is not a PC-related issue, but something else (NAS? Router at NAS location? etc)
I haven't contacted Netgear support directly as the units are out of warranty and I figured my clients would need to purchase a support contract... may have to do that as a last resort.
Hi drhjorgensen ,
I've the same problem than you : problem is repeated on several different computers.
I think the issue come from the NAS which is not a releable device. I've created a wasabi account to synchronize and backup my files. When I'll get the time, I will reset entyrely the device or change it by another model built by other provider.
I am disappointed by NetGear regarding treatment of this problem.
That's all we can hope
I found a solution to the problem.
Just downgrade ReadyCLOUD to version 1.17.
After installation at startup, you should answer "no" if you want to upgrade to version 1.18.Hello Marc_V ,
Thanks to have informed me about the new release of the Ready Cloud Windows desktop client (1.19).
I've installed it on a NEW Windows 10 computer : nothings change, the problem persist...
I don't know what happening, I've tried all solutions describes in this post for trying to solve this problem, I've created a new mail adress for creating a new netgear account but "No way out" !
Moreover, I have recently baught a wifi routeur Netgear Nighthawk AX12 (RAX120) that I've connected to the NAS (thinking that changing the router may some effect).... no way out... I'm disappointed.... :smileymad:
Hello Marc_V and anybody that have encountered the same issue....
As I've predicted, I've performed a FACTORY RESET of my ReadyNas (= ERASE ALL DATA :smileyfrustrated:) after, of course, have doing a backup (about 2 Tbs of data transfered...) on external USB storage. Now, all readycloud APIs are working well using the same user account (mine :smileyvery-happy: )
I hope the last release of ReadyNas OS are more stable and the problem will not coming back..
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