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Forum Discussion

Grimjack's avatar
Grimjack
Aspirant
Sep 12, 2019
Solved

Desktop App shows "ReadyNAS online (VPN Disconnected)" after last update

Since latest update I´m unable to connect to devices outside my current network.

 

"online (VPN Disconnected)"

 

No problem with local devices or connecting through web portal or android app.

 

Tried all old solutions/tip from forum:

Reinstalling desktop app, with and without security software active.

Rebooting all devices

Checking dns/network settings

(and any other I eventually forgot)

 

 

  • Icewaterhot's avatar
    Icewaterhot
    Sep 16, 2019

    Hi Grimjack，

     

    You can update ReadyCloud for windows to V1.19. There will be a check update on the app. This has been fixed. Thanks!

3 Replies

Replies have been turned off for this discussion
  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Sep 12, 2019

    Grimjack

     

    There is an ongoing investigation regarding this issue which only affects users of Desktop Client App. It would be best if you can log a case on my.netgear.com and provide information on the issue you are getting so they can include it.

     

    HTH

     

     

    Regards

    • Grimjack's avatar
      Grimjack
      Aspirant
      Sep 12, 2019

      Thanks for answer.

       

      Support unfortunatly expired for all my ReadyNAS.

      But if it's a known issue I guess there will be an update soon.

  • Icewaterhot's avatar
    Icewaterhot
    NETGEAR Employee
    Sep 16, 2019

    Hi Grimjack，

     

    You can update ReadyCloud for windows to V1.19. There will be a check update on the app. This has been fixed. Thanks!

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