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Forum Discussion
ReadyCLOUD connection problems
I provide tech support to a number of clients and several are having problems connecting via the ReadyCLOUD app on Windows 10 to their NAS devices.This seems to be happening recently (a Windows update?)
The app shows Online (VPN disconnected)
I have done most of the steps suggested previously: stop and start the app, reinstall the app, disconnect the NAS from ReadyCLOUD and reconnect etc.
Any ideas?
Also.. now I'm seeing ReadyCLOUD server is unavailable... is this related?
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Oh, and by the way, I have downloaded the latest desktop client from here:
http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe
as per the March notice...
Further to this, I have a client with two RN 312's in different locations (one is used for offsite backup) and I can connect via the app fine to one, but not the other. Both are running 6.9.5 Hotfix 1 firmware.
The other client's NAS I can't connect to (online VPN disconnected) is running the latest firmware 6.10.0 with the hotfix
To further confuse things, I can connect fine on my iPhone via the iOS app to the ReadyNAS boxes that I can't connect to via the Windows app.
Hi drhjorgensen
Have you tried completely removing the current installed application and then have a fresh install of the latest version? Also, try to disable any security software on your PC before installing the app.
On the NAS, make sure to check on the DNS Servers under Network settings
Can you try downloading the client log under c:\Users\<system loggedin user>\AppData\Local\ReadyCLOUD
Regards
I'm still unable to get this to work and it appears others may be having the same issue:
Is anyone else finding this not working?
The strange thing is I have a client with two of these: One we can connect to, the other we can't. They are in two different locations. See below:
Hello
Yes, I've already done all of the actions that you have mentionned in your post...
I think too that is an issue between Windows 10 and the ReadyCLOUD client service (maybe firewall but I'm not sure....)
Before your post, I've believed that I was alonehaving got this problem, thats why I've eliminate the problem with the Win 10 OS...
I think Microsoft have involved more security parameters and that NetGear should maybe check their READYCloud desktop client program which is not revised frenquently...
At the moment, I've no solutions.
Push a factory reset of my ReadyNAS, as I've read on other posts is clearly not a solution.
Thanks to netgear to Help US with our devices which running the OOTB firmware / software without any customization..
Hello drhjorgensen
If online(vpn disconnected) need check the process on the nas and look the logs.
root@nas-E7-27-10:~# ps -ef |grep leafp2p
root 5658 1 0 May22 ? 00:00:00 /opt/p2p/bin/leafp2p -n
root 5673 5658 0 May22 ? 00:00:00 /opt/p2p/bin/leafp2p -nI've been having the same issue since April. It used to work fine before then. Everything is on the latest versions and all security software has been completely uninstalled temporarily, but still it says Online (VPN Disconnected). This is getting beyond silly now.
Hello SieraZ,
This requires both PC and NAS to check, NAS: check Leafp2p process is running,DNS is setting "8.8.8.8 "; PC: check leaf network adapter whether to get IP. If not, I can help you see it.
The Leaf Network adapter on the PC has not got an IP assigned, it is currently set to 169.254.241.31:
Connection-specific DNS Suffix:
Description: Leaf Networks Adapter #2
Physical Address: 00-FF-41-4B-CE-AF
DHCP Enabled: Yes
Autoconfiguration IPv4 Address: 169.254.241.31
IPv4 Subnet Mask: 255.255.0.0
IPv4 Default Gateway:
IPv4 DNS Server: 8.8.8.8
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::68ea:f82a:19ff:f11f%10
IPv6 Default Gateway:
IPv6 DNS Server:
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