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Forum Discussion
ReadyCLOUD connection problems
I provide tech support to a number of clients and several are having problems connecting via the ReadyCLOUD app on Windows 10 to their NAS devices.This seems to be happening recently (a Windows updat...
I've been having the same issue since April. It used to work fine before then. Everything is on the latest versions and all security software has been completely uninstalled temporarily, but still it says Online (VPN Disconnected). This is getting beyond silly now.
Hello SieraZ,
This requires both PC and NAS to check, NAS: check Leafp2p process is running,DNS is setting "8.8.8.8 "; PC: check leaf network adapter whether to get IP. If not, I can help you see it.
The Leaf Network adapter on the PC has not got an IP assigned, it is currently set to 169.254.241.31:
Connection-specific DNS Suffix:
Description: Leaf Networks Adapter #2
Physical Address: 00-FF-41-4B-CE-AF
DHCP Enabled: Yes
Autoconfiguration IPv4 Address: 169.254.241.31
IPv4 Subnet Mask: 255.255.0.0
IPv4 Default Gateway:
IPv4 DNS Server: 8.8.8.8
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::68ea:f82a:19ff:f11f%10
IPv6 Default Gateway:
IPv6 DNS Server:I worked with Netgear support and we found that recreating a user account (and not using the main admin account) worked to resolve the issue. Still can't figure out why the original admin account doesn't work, but creating a new account with access to the share worked.
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