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ReadyCloud failed to upload connection problem
I'm using ReadyCloud to upload files to my ReadyNAS and used to have no problem, but now whenever I try to upload anything and to any folder, it gives me a Failed Connection Error. I can see my device, but the files won't upload.
What happens if you browse to https://nas-ip-address/admin (using the real NAS IP address of course)?
Perhaps also try downloading RAIDar, and see what status it gives for the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads
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When we share a link so someone outside our company can download a file, they are receiving the following message when they click on the link:
This site can’t be reached
rc-z2-r1-i2.io.netgear.com took too long to respond.
Any idea on what the issue could be or how we can resolve this?
We have the latest frameware version, version 6.9.5. ReadyCloud is enabled under Cloud. I am able to log into ReadyCloud and view our shares/folder/files. No changes have accord on our network.
Thank you in advance for any help.
i noticed the same thing yesterday, most recent time this feature worked that i'd tried was last week, monday
I am still having this issue as well.
Anyone from Netgear have an idea why we would be having issues being able to download a file using the share link option?
I am having the same issue. My software / firmware is up to date and I have not made any setting changes. Users trying to use the web or email links time out with a response of
The server at rc-z2-r1-i2.io.netgear.com is taking too long to respond.
to add to the variables i'd noticed:
-if you put a password on the link, the password checking part works as expected.
-if you request email notification on access, you don't get any
Thanks Leia!
I /we all appreciate the fix
Have a great day!
Can you download files?
Did you check the admin web ui of the NAS (to confirm that your volume is ok)?
It just tried downloading one of my files and it doesn't do anything. No error message, but no download.
When I try to access the Admin page, it says I can only access it when on the same network (LAN) as my device. My computer is connected to the same wifi but I'm not connected via ethernet cable. But the NAS is connected to the router via ethernet cable.
What happens if you browse to https://nas-ip-address/admin (using the real NAS IP address of course)?
Perhaps also try downloading RAIDar, and see what status it gives for the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads
I can see and access all of my storage devices but as of 2/22 I am unable to download any files. It says it is connecting but that's all it does and then fails. Using Chrome and tried other browers but with same results.
I am having the same problem. I can navigate through the file structure with ease, but cannot download anything. Please fix this, we rely on this service!!!!!!!!!!!!!!!!!!!
PS: When I look at the model number through the cloud, it only says 212. The controlled model fill-in space above forces us to guess at what model it is. I am running firmware 6.9.5. Reaching in through a Windows 10 laptop running Edge.
PPSS: When I try to get in through Chrome, it produces the message "connecting," and then fails to do so. This has got to be some sort of problem with the cloud service. Please fix it, I really need to get in.
PPPSSS: This thing has been running a month without any trouble. Now, when I contact support, I try and register the product, and it tells me country of purchase (Amazon!) is not valid. This is getting worse and worse.
I have 3 different Nas;s in two different locations and no matter what I do with whatever browser and firmware I cannot download anything. Definatley the Netgear servers giving us trouble. Please fix this soon I have orders to fill.
Thank you
Help Me error sharing web link READYCLOUD I am kindly requesting your collaboration, because when I try to share a file through LINK WEB, I get the following error that I attach. And error downloading and uploading in other networks ReadyCLOUD
We have noticed the same behavior starting 2/23/19. Appears to fail on all browser connections from most locations, However on a support call with ReadyNas support in Ireland today they were able to upload and download files. We are on the latest firmware. Apperas to work ok on local network. just ReadyCloud remotely or locally. It appears to us to be a ReadyCloud hosting issue.
I am now back at the office and have confirmed there is no problem on the local network and ReadyCloud was running. This is almost certainly a cloud problem, and the whole point of cloud service is to reliably provide access. Very disappointed in my new product, which is otherwise great.
Cannot upload files on ReadyCloud AND Web Link does not work. Nothing has changed - THIS HAS WORKED FLAWLESSLY FOR PAST YEAR. Is this a NetGEar ReadyCloud server issue?
Someone suggested running ReadyCLOUD desktop instead of/or in addition to reaching in through a browser. I am going to try that when I get home tonight.
I bought my Model 212 on or about 1/23/19 from Amazon via this page: https://www.amazon.com/gp/product/B015S0Y50M/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
It worked fine for a month until this weekend, during which I discovered I could download nothing through ReadyCloud, though I could access the device and navigate through the file structure effortlessly. Chrome reports an attempt to connect when a download attempt is made, with no further message.
After reviewing these boards, I downloaded and ran RAIDar locally. It reports no errors. I then attempted to contact support. That requires registration of the product. When I try that, I get the error message: "The product's country of purchase is not valid." I have no idea what that means. An Amazon rep promised to look into it and get back to me. She did not. (Is Amazon selling used equipment as new? Or equipment from the wrong country??)
I am not the only one having this problem. There seems almost no likelihood that this is a hardware problem. I am using the most recent 6.9.5 firmware. How can I solve this problem? How can I get in touch with Netgear--does anyone have a telephone number? This is a very unsatisfactory customer experience. I need to be able to rely upon remote access.
Hi @jbuchal
We made tests on downloading files using ReadyCloud Desktop and mobile App and it works fine. Have you tried downloading through Desktop App or mobile app?
I have checked on the issue using the portal and reported this however, the issue cannot be replicated. What issues are having when creating a case through my.netgear.com? What country are you in? You can send me a PM so we can check and try to get you in contact with Support
Regards
On the main problem, I believe it was with the ReadyCloud service itself, not the NAS.
Personally I don't use ReadyCloud - IMO the performance and reliability isn't enough to depend on it. Instead I use OpenVPN to access the NAS remotely. ZeroTier is a good alternative to OpenVPN for remote access. OwnCloud is an alternative to ReadyCloud.
jbuchal wrote:
That requires registration of the product. When I try that, I get the error message: "The product's country of purchase is not valid." I have no idea what that means.
You can follow up with a PM to Marc_V and/or you can email customer.service@netgear.com. It's best to take care of this now, as it would get in the way of a warranty replacement if you needed that down the road.
jbuchal wrote:
(Is Amazon selling used equipment as new?)
You'd get a different error if the equipment was used - telling you that the equipment was registered to someone else.
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