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Forum Discussion
clizlee76
Feb 24, 2019Aspirant
ReadyCloud failed to upload connection problem
I'm using ReadyCloud to upload files to my ReadyNAS and used to have no problem, but now whenever I try to upload anything and to any folder, it gives me a Failed Connection Error. I can see my devic...
- Feb 24, 2019
What happens if you browse to https://nas-ip-address/admin (using the real NAS IP address of course)?
Perhaps also try downloading RAIDar, and see what status it gives for the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads
tiredeli
Feb 25, 2019Initiate
We have noticed the same behavior starting 2/23/19. Appears to fail on all browser connections from most locations, However on a support call with ReadyNas support in Ireland today they were able to upload and download files. We are on the latest firmware. Apperas to work ok on local network. just ReadyCloud remotely or locally. It appears to us to be a ReadyCloud hosting issue.
- jbuchalFeb 25, 2019Tutor
I am now back at the office and have confirmed there is no problem on the local network and ReadyCloud was running. This is almost certainly a cloud problem, and the whole point of cloud service is to reliably provide access. Very disappointed in my new product, which is otherwise great.
- djuFeb 26, 2019Aspirant
Cannot upload files on ReadyCloud AND Web Link does not work. Nothing has changed - THIS HAS WORKED FLAWLESSLY FOR PAST YEAR. Is this a NetGEar ReadyCloud server issue?
- jbuchalFeb 26, 2019Tutor
Someone suggested running ReadyCLOUD desktop instead of/or in addition to reaching in through a browser. I am going to try that when I get home tonight.
- djuFeb 26, 2019Aspirant
I can access the drive without issue using a share on my computer - it just does not work when going through the netshare DNS
- Marc_VFeb 27, 2019NETGEAR Employee Retired
Hi All,
There has been an issue wherein DNS was pointing to the wrong/older io server. This is now resolved kindly try to use the portal again and test.
Many thanks!
Regards
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