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Forum Discussion
Solved
ReadyCLOUD not connecting
I have read thread after thread for the past two days trying to work why I cannot connect to Readycloud anymore. Nothing suggested works.
Some info:
1 ReadyNAS 104 with 4 drives on 6.7.4
2 Readycloud for windows is v1.5
3 Not sure when my issue started but the last file was synced to my NAS on 30 May 17 (working fine for a year before that.
Symptoms
1 In readycloud.netgear.com
a I can see the device and discover it.
b … but I cannot “manage” it, I don’t see any shares.
2 In the ReadyNAS admin page
a In admin > cloud, both Internet Available and Services Available are green ticks
b … but when I try to turn ReadyCloud on, it errors with “something has prevented the readynas from connecting to the readycloud server".
3 The windows readycloud app continually claims the NAS is offline
4 RAIDar sees the NAS and eports all is healthy and allows me to browse the files.
5 I have factory-reset the OS, tried the beta of 6.7.5, reinstalled the app, and changed setting based on other threads in the forum.
I have downloaded logs using RAIDar but I’m not sure what log to look at. Any ideas would be gratefully received,
Thanks
Finally fixed. I think it was related to a deleted user message months ago. Regardless it took Netgear L3 support to fix, something about removing old settings. Thanks for your help anyway
23 Replies
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Downgraded to 6.7.2. No change.
Hello LeapingLemming,
Can you please check on the admin page's Accounts> Cloud Users if your ReadyCloud account is listed under Name and Email?
Regards,
There are no users listed under cloud users.
Hello LeapingLemming,
If you have your ReadyCloud login set as "signed in as" under Cloud > ReadyCloud then that login should be listed under Accounts > Cloud users. Can you check please what you have under Cloud > ReadyCloud?
Regards,
Readycloud is "off" for some reason and I can't turn it on.
I try to "join" using my email address and it errors with "Something is preventing ReadyNAS from connecting to the ReadyCloud server. Please reboot your NAS and try again". I have rebooted many times.
Green ticks against Internet Available and Services Available
The settings button does not show.
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