NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyCLOUD not connecting
I have read thread after thread for the past two days trying to work why I cannot connect to Readycloud anymore. Nothing suggested works. Some info: 1 ReadyNAS 104 with 4 drives on 6.7.4 2 Re...
Finally fixed. I think it was related to a deleted user message months ago. Regardless it took Netgear L3 support to fix, something about removing old settings. Thanks for your help anyway
Hello LeapingLemming,
Can you please check on the admin page's Accounts> Cloud Users if your ReadyCloud account is listed under Name and Email?
Regards,
Hello LeapingLemming,
If you have your ReadyCloud login set as "signed in as" under Cloud > ReadyCloud then that login should be listed under Accounts > Cloud users. Can you check please what you have under Cloud > ReadyCloud?
Regards,
Readycloud is "off" for some reason and I can't turn it on.
I try to "join" using my email address and it errors with "Something is preventing ReadyNAS from connecting to the ReadyCloud server. Please reboot your NAS and try again". I have rebooted many times.
Green ticks against Internet Available and Services Available
The settings button does not show.
I do have a deleted user message on 30-March-17. Could this have caused downstream issues?
LeapingLemming wrote:
I do have a deleted user message on 30-March-17.
Have you seen this?
https://community.netgear.com/t5/ReadyCLOUD/Having-ReadyCLOUD-problems-since-3-30-17/td-p/1259697
Hello LeapingLemming,
Did you have ReadyCloud users before on the NAS that they already have home shares? If so, backup the files stored to their home shares.
Then check under System > Settings if UPnP is enabled. It should.
Regards,
VPnP is enabled
All the shares I set up ar at the "base" directory (the same level as "home"). There is no data in the "home" directory nor in any folder that was created for the users. I assume this is OK?
To make sure this is how the directory tree looks:
NAS
- Folder 1
- Folder 2
- Home
- User 1
- User 2
- Folder 3
All data is in the folders 1,2,3 and no data in the user 1 or 2.
Ao all good?
I have a exact same issue which I have been annoyed for quite a while.
Hello LeapingLemming,
Can you please post the error message when enabling ReadyCloud and upload system logs to wikisend.com then PM me the download link.
Regards,
This has happend to me since the firmware was upgraded to 6.7.4
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
