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Solved
ReadyCLOUD not connecting
I have a readycloud installed on an iMac runing MacOS 10.11.3.
New install of ReadyCloud for MacOS v2
FM ver 6.4.2
I suddenly have a problem with connecting. The following situation applies:
- I am signed in
- The connecting pictogram keeps on turning
- I have reset the readynas physically -> no succes
- I CAN get into the NAS using RAIDar and through the Web interface. Everything is in order I cannot connect using ReadyCLOUD
- I have tried connecting using iOS client v 1.5.6 same results
- I can connect to the ReadyNAS externally through DMZ
Please help
Can someone please help me with this problem?
I disabled IPv6 on the ethernet adapter for the RN202, this solved the problem.
Thanks, hope it helps someone else.
16 Replies
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Hi Daktari,
Do you have the internet and services online check marks under the Cloud tab? Also, if you will try to sign-in via https://readycloud.netgear.com/ can you check if you can see your ReadyNAS and access your files?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamSame problem here,
ReadyNAS RN102, FW 6.4.2, ReadyCloud app in the last version and can not connect, because it's says, the NAS is offline, but isn't. I can connect to one of service of my nas from internet, and from home I have a full control, so everything is ok on NAS side (e.g. internet connection, WEB interface, etc.), but ReadyCloud app isn't working. With second NAS (RN104), with older FW (6.4.1), ReadyCloud working smooth.
Please advise.
Best wishes,
Darei
any suggestions?
I disabled IPv6 on the ethernet adapter for the RN202, this solved the problem.
Thanks, hope it helps someone else.
Same problem here. It used to work fine until after the 6.4.2 OS upgrade, I suspect there is a bug. I can access my NAS from the readycloud website, but like others, the readycloud app on client (windows) and iphone (IOS) doesn't connect ...keeps spinning and trying to connect..this has been on/off for the alst week..starting Sat 2/13/16. Sometimes it connects, sometimes it doesn't. VERY FRUSTRATING.
- Hi,
I have a similar situation. New RN516 installed a week ago, fully accessible via network and ReadyCloud. Suddenly, can't connect to "services' on cloud tab, shows I'm connected to Internet. Also can't connect to ReadyCloud/Netgear, unit discovered but shows offline and can't see shares.
Using static IP outside DHCP on router, inside subnet, did it this way with my Ultra6 and it worked for years.
Did as suggested adding DNS server with router IP and magically I was back online. Moments later I was kicked off again. Tried entering Google DNS didn't help. Changed IP to within DHCP range and then I couldn't even get online. Changed back to outside DHCP as was connected to Internet again, but still no services on the cloud tab. Please help, always appreciated.Hello wolfie111,
If you have purchased the RN516 after June 1 2014, I suggest you contact support center as your RN516 comes with lifetime CHAT support.
Regards,
Thanks Jenn,
But the unit was a warranty replacement and original Ultra6 was purchased 2011, thus out of support warranty.
Really need some help here.
Thanks in advance,
Rob
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