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Forum Discussion
Daktari
Feb 17, 2016Guide
ReadyCLOUD not connecting
I have a readycloud installed on an iMac runing MacOS 10.11.3. New install of ReadyCloud for MacOS v2 FM ver 6.4.2 I suddenly have a problem with connecting. The following situation applies: ...
- Feb 17, 2016
I disabled IPv6 on the ethernet adapter for the RN202, this solved the problem.
Thanks, hope it helps someone else.
wolfie111
Jul 09, 2016Guide
Hi,
I have a similar situation. New RN516 installed a week ago, fully accessible via network and ReadyCloud. Suddenly, can't connect to "services' on cloud tab, shows I'm connected to Internet. Also can't connect to ReadyCloud/Netgear, unit discovered but shows offline and can't see shares.
Using static IP outside DHCP on router, inside subnet, did it this way with my Ultra6 and it worked for years.
Did as suggested adding DNS server with router IP and magically I was back online. Moments later I was kicked off again. Tried entering Google DNS didn't help. Changed IP to within DHCP range and then I couldn't even get online. Changed back to outside DHCP as was connected to Internet again, but still no services on the cloud tab. Please help, always appreciated.
I have a similar situation. New RN516 installed a week ago, fully accessible via network and ReadyCloud. Suddenly, can't connect to "services' on cloud tab, shows I'm connected to Internet. Also can't connect to ReadyCloud/Netgear, unit discovered but shows offline and can't see shares.
Using static IP outside DHCP on router, inside subnet, did it this way with my Ultra6 and it worked for years.
Did as suggested adding DNS server with router IP and magically I was back online. Moments later I was kicked off again. Tried entering Google DNS didn't help. Changed IP to within DHCP range and then I couldn't even get online. Changed back to outside DHCP as was connected to Internet again, but still no services on the cloud tab. Please help, always appreciated.
JennC
Jul 09, 2016NETGEAR Employee Retired
Hello wolfie111,
If you have purchased the RN516 after June 1 2014, I suggest you contact support center as your RN516 comes with lifetime CHAT support.
Regards,
- wolfie111Jul 09, 2016Guide
Thanks Jenn,
But the unit was a warranty replacement and original Ultra6 was purchased 2011, thus out of support warranty.
Really need some help here.
Thanks in advance,
Rob
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