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Forum Discussion

clizlee76's avatar
clizlee76
Aspirant
Feb 24, 2019
Solved

ReadyCloud failed to upload connection problem

I'm using ReadyCloud to upload files to my ReadyNAS and used to have no problem, but now whenever I try to upload anything and to any folder, it gives me a Failed Connection Error. I can see my devic...
  • StephenB's avatar
    StephenB
    Feb 24, 2019

    What happens if you browse to https://nas-ip-address/admin (using the real NAS IP address of course)?

     

    Perhaps also try downloading RAIDar, and see what status it gives for the NAS.  https://kb.netgear.com/20684/ReadyNAS-Downloads

perrij3's avatar
perrij3
Guide
Feb 22, 2019

When we share a link so someone outside our company can download a file, they are receiving the following message when they click on the link:

This site can’t be reached

rc-z2-r1-i2.io.netgear.com took too long to respond.

 

Any idea on what the issue could be or how we can resolve this? 

 

We have the latest frameware version, version 6.9.5.  ReadyCloud is enabled under  Cloud.  I am able to log into ReadyCloud and view our shares/folder/files.  No changes have accord on our network.

 

Thank you in advance for any help.

Leia's avatar
Leia
NETGEAR Employee Retired
Feb 27, 2019

perrij3 uymai mjmilde 

Seems the DNS was pointing to the wrong/older io servers caused the issue. IT has fixed it. Please try again.

  • mjmilde's avatar
    mjmilde
    Tutor
    Feb 27, 2019

    Thanks Leia!

    I /we all appreciate the fix

    Have a great day!

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