NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ReadyCloud failed to upload connection problem
I'm using ReadyCloud to upload files to my ReadyNAS and used to have no problem, but now whenever I try to upload anything and to any folder, it gives me a Failed Connection Error. I can see my devic...
What happens if you browse to https://nas-ip-address/admin (using the real NAS IP address of course)?
Perhaps also try downloading RAIDar, and see what status it gives for the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads
I bought my Model 212 on or about 1/23/19 from Amazon via this page: https://www.amazon.com/gp/product/B015S0Y50M/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
It worked fine for a month until this weekend, during which I discovered I could download nothing through ReadyCloud, though I could access the device and navigate through the file structure effortlessly. Chrome reports an attempt to connect when a download attempt is made, with no further message.
After reviewing these boards, I downloaded and ran RAIDar locally. It reports no errors. I then attempted to contact support. That requires registration of the product. When I try that, I get the error message: "The product's country of purchase is not valid." I have no idea what that means. An Amazon rep promised to look into it and get back to me. She did not. (Is Amazon selling used equipment as new? Or equipment from the wrong country??)
I am not the only one having this problem. There seems almost no likelihood that this is a hardware problem. I am using the most recent 6.9.5 firmware. How can I solve this problem? How can I get in touch with Netgear--does anyone have a telephone number? This is a very unsatisfactory customer experience. I need to be able to rely upon remote access.
On the main problem, I believe it was with the ReadyCloud service itself, not the NAS.
Personally I don't use ReadyCloud - IMO the performance and reliability isn't enough to depend on it. Instead I use OpenVPN to access the NAS remotely. ZeroTier is a good alternative to OpenVPN for remote access. OwnCloud is an alternative to ReadyCloud.
jbuchal wrote:
That requires registration of the product. When I try that, I get the error message: "The product's country of purchase is not valid." I have no idea what that means.
You can follow up with a PM to Marc_V and/or you can email customer.service@netgear.com. It's best to take care of this now, as it would get in the way of a warranty replacement if you needed that down the road.
jbuchal wrote:
(Is Amazon selling used equipment as new?)
You'd get a different error if the equipment was used - telling you that the equipment was registered to someone else.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
