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Solved
ReadyCLOUD Desktop Client Failure : application display "Online (VPN Disconnected)"
Configuration :
RN102 :
RN102 Firmware 6.10.0 Hot Fix 2
2 disk WD Red (X-RAID)
Desktop Clients :
Windows 10 Pro x64 (2 different computer)
Hello, since 2 month my readycloud connexion d...
Hello Marc_V and anybody that have encountered the same issue....
As I've predicted, I've performed a FACTORY RESET of my ReadyNas (= ERASE ALL DATA :smileyfrustrated:) after, of course, have doing a backup (about 2 Tbs of data transfered...) on external USB storage. Now, all readycloud APIs are working well using the same user account (mine :smileyvery-happy: )
I hope the last release of ReadyNas OS are more stable and the problem will not coming back..
Have you tried contacting NETGEAR Support through my.netgear.com?
Is the issue happening when you try to login on a different computer? Kindly check if you try to disable any security software you have on your PC.
Hope this helps!
Regards
I have the same problem connecting through various PCs in various locations with a variety of routers/internet providers/etc
As i said, the strange thing is I can connect to one NAS but not the other on the same ReadyCLOUD account.This would lead me to believe it is not a PC-related issue, but something else (NAS? Router at NAS location? etc)
I haven't contacted Netgear support directly as the units are out of warranty and I figured my clients would need to purchase a support contract... may have to do that as a last resort.
Hi drhjorgensen ,
I've the same problem than you : problem is repeated on several different computers.
I think the issue come from the NAS which is not a releable device. I've created a wasabi account to synchronize and backup my files. When I'll get the time, I will reset entyrely the device or change it by another model built by other provider.
I am disappointed by NetGear regarding treatment of this problem.That's all we can hope
I found a solution to the problem.
Just downgrade ReadyCLOUD to version 1.17.
After installation at startup, you should answer "no" if you want to upgrade to version 1.18.Hello Marc_V ,
Thanks to have informed me about the new release of the Ready Cloud Windows desktop client (1.19).
I've installed it on a NEW Windows 10 computer : nothings change, the problem persist...
I don't know what happening, I've tried all solutions describes in this post for trying to solve this problem, I've created a new mail adress for creating a new netgear account but "No way out" !
Moreover, I have recently baught a wifi routeur Netgear Nighthawk AX12 (RAX120) that I've connected to the NAS (thinking that changing the router may some effect).... no way out... I'm disappointed.... :smileymad:
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