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Forum Discussion
Excess battery drain caused by RCloud iOS - Netgear should fix asap!!
After unexpected high battery drain on both my iPhone and iPad, it transpires that RCloud iOS will remain active in the background (for hours...) unless force-quit. The app shouldn't be in the iOS st...
I beg to differ Sclubone, it is the same app although running on different platforms (Paul_Thomas reported in the Andoid post discussion that he had issues with IOS on his iPhone and iPad) . It seems that it is the same issue being reported, so it could be construed that the same error has been compiled across differnt OS's and platforms. Quality control issue Netgear?
BrianL2, surely by now you have something to report? It has almost been 2 months since I alerted Nertgear to this issue.....:smileyfrustrated:
The app has the same name, however as we know, the system permissions allowed to apps are much different between iOS and Android (e.g. sleep settings and permitted background functions) and I would be quite surprised if the source code is the same. The fact that an app with the same name on both platforms is causing battery drain issues could well be down to different reasons (with different mitigations currently available) though it is certainly a QA issue, in the meantime I have turned off 'Background App Refresh' on iOS though I am awaiting a proper remedy.
JohnNulty wrote:I beg to differ Sclubone, it is the same app although running on different platforms (Paul_Thomas reported in the Andoid post discussion that he had issues with IOS on his iPhone and iPad) . It seems that it is the same issue being reported, so it could be construed that the same error has been compiled across differnt OS's and platforms. Quality control issue Netgear?
BrianL2, surely by now you have something to report? It has almost been 2 months since I alerted Nertgear to this issue.....:smileyfrustrated:
sclubone wrote:The app has the same name, however as we know, the system permissions allowed to apps are much different between iOS and Android (e.g. sleep settings and permitted background functions) and I would be quite surprised if the source code is the same. The fact that an app with the same name on both platforms is causing battery drain issues could well be down to different reasons (with different mitigations currently available) though it is certainly a QA issue, in the meantime I have turned off 'Background App Refresh' on iOS though I am awaiting a proper remedy.
JohnNulty wrote:I beg to differ Sclubone, it is the same app although running on different platforms (Paul_Thomas reported in the Andoid post discussion that he had issues with IOS on his iPhone and iPad) . It seems that it is the same issue being reported, so it could be construed that the same error has been compiled across differnt OS's and platforms. Quality control issue Netgear?
BrianL2, surely by now you have something to report? It has almost been 2 months since I alerted Nertgear to this issue.....:smileyfrustrated:
The app has the same name, however as we know, the system permissions allowed to apps are much different between iOS and Android (e.g. sleep settings and permitted background functions) and I would be quite surprised if the source code is the same. The fact that an app with the same name on both platforms is causing battery drain issues could well be down to different reasons (with different mitigations currently available) though I agree it is certainly a QA issue, in the meantime I have turned off 'Background App Refresh' on iOS though I am awaiting a proper remedy.
Hi JohnNulty & sclubone,
Haven't heard back from them yet. Let me discuss this with my other colleagues who can assist us with this issue.
Thanks for your cooperation!
Kind regards,
BrianL
NETGEAR Community TeamHi sclubone & JohnNulty,
If I may ask, have you been taking or saving a lot of pictures while the app is running on the background?
Kind regards,
BrianL
NETGEAR Community TeamHi BrianL,
I'm old school - I use a camera to take my pictures, not my phone, so I can honestly say that I haven't been taking or saving a lot of pictures while the app ran in the background. I believe that thinking the problem may be to do with the volume of data needing to be transferred is not the way forward - that is too simplistic (just my unscientific, non-coder opinion, of course :smileywink:).
Cheers,
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