NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Have to keep restarting Amazon CloudDrive sync after upgrading from 6.9.4 Hotfix 1 to 6.10.2
Since upgrading from 6.9.4 Hotfix 1 to 6.10.2, the Amazon CloudDrive sync has to be restarted continuously. I do this by going to the admin page, Cloud, AmazonDrive button, settings, the settings bu...
Here are recent log entires from ReadyNas system log:
| Dec 16, 2019 09:56:51 AM | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Drive. | |
| Dec 16, 2019 09:56:42 AM | System: Service protocol amazon-drive is enabled. | |
| Dec 16, 2019 09:53:27 AM | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Drive. | |
| Dec 16, 2019 09:53:18 AM | System: Service protocol amazon-drive is enabled. | |
| Dec 16, 2019 09:52:36 AM | System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Drive. | |
| Dec 16, 2019 09:06:37 AM | System: Successfully sent alert message. | |
| Dec 16, 2019 09:06:20 AM | System: Alert settings are updated. | |
| Dec 16, 2019 09:06:20 AM | System: Alert contact information was saved. | |
| Dec 16, 2019 09:05:38 AM | System: Alert settings are updated. | |
| Dec 16, 2019 09:05:38 AM | System: Alert contact information was saved. | |
| Dec 16, 2019 09:00:18 AM | System: Alert message failed to send. | |
| Dec 16, 2019 09:00:07 AM | System: Alert settings are updated. | |
| Dec 16, 2019 09:00:07 AM | System: Alert contact information was saved. | |
| Dec 16, 2019 08:59:04 AM | System: Alert message failed to send. | |
| Dec 16, 2019 08:58:53 AM | System: Alert settings are updated. | |
| Dec 16, 2019 08:58:53 AM | System: Alert contact information was saved. | |
| Dec 16, 2019 08:57:23 AM | System: Alert settings are updated. | |
| Dec 16, 2019 08:57:23 AM | System: Alert contact information was saved. | |
| Dec 16, 2019 08:56:45 AM | System: Alert message failed to send. | |
| Dec 16, 2019 08:56:33 AM | System: Alert settings are updated. | |
| Dec 16, 2019 08:56:33 AM | System: Alert contact information was saved. | |
| Dec 16, 2019 08:55:29 AM | System: Alert message failed to send. | |
| Dec 16, 2019 08:55:18 AM | System: Alert settings are updated. | |
| Dec 16, 2019 08:55:17 AM | System: Alert contact information was saved. | |
| Dec 16, 2019 08:54:48 AM | System: Alert message failed to send. | |
| Dec 14, 2019 04:18:44 AM | System: ReadyNASOS background service started. | |
| Dec 13, 2019 05:36:31 PM | System: Alert message failed to send. | |
| Dec 13, 2019 05:36:31 PM | System: The system is shutting down. | |
| Dec 13, 2019 05:22:28 PM | System: ReadyNASOS background service started. | |
| Dec 12, 2019 12:22:19 AM | System: Alert message failed to send. |
So it looks like there is an authentication issue with Amazon CloudDrive that is causing the Amazon CloudDrive service to stop? But I can't find anywhere to check the authentication settings. And, if authentication is an issue, why would I be able to achieve a bidirectional sync by "kickstarting"?
Hi toledotom,
It does look like an issue with the authentication. Have you tried leaving and then rejoining the NAS to the Amazon Drive?
Regards,
I Have tried "leaving and rejoining"; a little reluctant to do that again, since everything works other than I have to manually restart the sync.
If its an authentication issue, I'm wondering why the sync is working up to cloud but not down. Also, how would leaving and rejoining change things?
Thx
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
