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Forum Discussion

Kardano's avatar
Kardano
Luminary
Jun 07, 2018

help with my netgear account

Hello, I have a problem with my netgaer account. I can log in on redaycloud, all NASubits are connectesd, but when I try to log in in My netgear website i get this error:   Error :: Unexpected ...
ReadyCLOUD Portal
Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Jun 07, 2018

Hi Kardano

 

We have already reported the issue you are getting. Can you try to reset your Password using the Forgot password link and re-login.

 

 

Regards

 

 

Kardano's avatar
Kardano
Luminary
Jun 07, 2018

Hi Marc_V

 

i successfully reset my password twice. Aftre each reset i tried to login with nwew password. Same error as before.

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Jun 13, 2018

    Hi Kardano

     

    Were you able to login to your account already? 

     

     

    Regards

    • Kardano's avatar
      Kardano
      Luminary
      Jun 13, 2018

      Hi Marc_V

       

      No. i still get error:

      Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128)

      And no info from Netgear.

      I can't login to my account.

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