Hi I'm struggling to figure out how to start afresh in backing up an existing PC folder for a second time to the NAS. I have deleted the folder on my NAS, which in turn removes it from the 'ReadyCloud Desktop App' after a refesh, as you would expect. However, when I select it [the folder] again using the 'Backup PC Folder' link in the desktop app, it's created but it does not copy all the files in the folder to the NAS. I assume that I need to reset the 'archive' bit or something on the folder itself...or something on the desktop app in order to make it appear that the folder is being backed for the first time. Can someone throw some light on how this can be achieved, please? Thanks,GrahamP.S. Like many others on here, I cannot view backup folders by clicking on the folder icons in the desktop client.

Hello Viffergb, What is the FW version of your NAS and the version of the ReadyCloud desktop client? Have you tried turning off the ReadyCloud from the admin page then delete the share that was created when you clicked the Backup PC on the desktop then log out the ReadyCloud desktop client? Regards,

Hi JennC, Thanks for getting back to me. NAS FW version is 6.5.1 and ReadyCLOUD Desktop Client is V1.12. I have tried logging out of the ReadyCLOUD desktop client after deleting the share, but I haven't tried turning off the ReadyCLOUD from the admin page first. Just to be clear, you want me to click 'Cloud' menu link on the admin page and then clicking the slide button to 'OFF' for ReadyCLOUD, yes? I'll try it tomorrow, as I'm on a different laptop as I write this - where everything is working fine! - and not the laptop that is experiencing the problem I described. F.Y.I. This laptop where it's working okay is currently running WIN10 'Home' and was upgraded from WIN8.1. The laptop that is having problems is running WIN10 'Pro' and was upgraded from WIN7 'Ultimate'. Regards,Graham

Hi JennC Just tried it on this laptop - the one having problems - and it's no different after trying your suggestion. After following your instructions, I then turned ReadyCLOUD back on in the admin page and logged back into the desktop client and successfully created the share again. The response from the share concerned in the desktop client just sat there reporting "Indexing...(0%)" with nothing being backed up to the share on the NAS. It just so happens that I had to create a new file in the local folder on the this laptop today - the folder that I had created the share for - and sure enough, this newly created file was indeed backed up to the share I had just created on the NAS, but NONE of the files that already existed in the local folder were backed up! The desktop client also reported "All files up to date" with a green tick against the folder icon. It seems to me that somewhere a flag has been set reporting that ALL the files in my local folder with a datestamp before today's date have already been backed up, and therefore no action will be taken to back them up again! Something needs resetting somewhere either on the NAS or desktop client or on both, so I can effectively start again with the shares being created if they have been deleted. It's a shame that this backup and sync option in the desktop client isn't working reliably, as the main reason I am having to recreate the share again, is because it simply stopped backing up some of the folders for no apparent reason after weeks of running without a hitch. It certainly seems to be a problem that has come about after this latest f/w upgrade to the NAS AND the latest f/w upgrade of the desktop client itself. I am not the only one having problems, as borne out by a number of other users on here reporting issues also :smileyfrustrated:. If a solution isn't forthcoming soon, I'm going to remove the desktop client as it is not fit for purpose in it's present state and use my Acronis s/w to run a continuous backup of the folders concerned as an alternative. Shame, as the desktop client offers a much simpler method of doing this if only it worked! Regards,Graham

Hi Anyone from Netgear Support care to comment on how to fix the problem?

Hi Viffergb, You mentioned that there is another computer running with the desktop client and works with the PC backup, right? This means seetings of the ReadyNAS is okay. There must be something on the update of the comptuer that blocks it. Can you also check if Use Automatic Proxy Detection is unchecked? It should be blank, and turn off Firewall on this computer that is having trouble with the PC backup. Regards,

How to delete a backup folder and start again?

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JennC
NETGEAR Employee Retired
Aug 12, 2016
Hello Viffergb,

What is the FW version of your NAS and the version of the ReadyCloud desktop client?

Have you tried turning off the ReadyCloud from the admin page then delete the share that was created when you clicked the Backup PC on the desktop then log out the ReadyCloud desktop client?

Regards,
- Viffergb
  Luminary
  Aug 12, 2016
  Hi JennC,
  
  Thanks for getting back to me.
  
  NAS FW version is 6.5.1 and ReadyCLOUD Desktop Client is V1.12.
  
  I have tried logging out of the ReadyCLOUD desktop client after deleting the share, but I haven't tried turning off the ReadyCLOUD from the admin page first. Just to be clear, you want me to click 'Cloud' menu link on the admin page and then clicking the slide button to 'OFF' for ReadyCLOUD, yes?
  
  I'll try it tomorrow, as I'm on a different laptop as I write this - where everything is working fine! - and not the laptop that is experiencing the problem I described.
  
  F.Y.I. This laptop where it's working okay is currently running WIN10 'Home' and was upgraded from WIN8.1. The laptop that is having problems is running WIN10 'Pro' and was upgraded from WIN7 'Ultimate'.
  
  Regards,
  Graham
  - Viffergb
    Luminary
    Aug 13, 2016
    Hi JennC
    
    Just tried it on this laptop - the one having problems - and it's no different after trying your suggestion.
    
    After following your instructions, I then turned ReadyCLOUD back on in the admin page and logged back into the desktop client and successfully created the share again. The response from the share concerned in the desktop client just sat there reporting "Indexing...(0%)" with nothing being backed up to the share on the NAS.
    
    It just so happens that I had to create a new file in the local folder on the this laptop today - the folder that I had created the share for - and sure enough, this newly created file was indeed backed up to the share I had just created on the NAS, but NONE of the files that already existed in the local folder were backed up! The desktop client also reported "All files up to date" with a green tick against the folder icon.
    
    It seems to me that somewhere a flag has been set reporting that ALL the files in my local folder with a datestamp before today's date have already been backed up, and therefore no action will be taken to back them up again! Something needs resetting somewhere either on the NAS or desktop client or on both, so I can effectively start again with the shares being created if they have been deleted.
    
    It's a shame that this backup and sync option in the desktop client isn't working reliably, as the main reason I am having to recreate the share again, is because it simply stopped backing up some of the folders for no apparent reason after weeks of running without a hitch.
    
    It certainly seems to be a problem that has come about after this latest f/w upgrade to the NAS AND the latest f/w upgrade of the desktop client itself.
    
    I am not the only one having problems, as borne out by a number of other users on here reporting issues also :smileyfrustrated:.
    
    If a solution isn't forthcoming soon, I'm going to remove the desktop client as it is not fit for purpose in it's present state and use my Acronis s/w to run a continuous backup of the folders concerned as an alternative. Shame, as the desktop client offers a much simpler method of doing this if only it worked!
    
    Regards,
    Graham

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How to delete a backup folder and start again?

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