Forum Discussion

Luminary

Oct 30, 2017

Solved

Is ReadyCLOUD down? Network error when signing in.

Is the ReadyCLOUD service down? We're getting this server side error when trying to connect with the app: This has been happening since last Friday. Netgear folks - what's going on?

ReadyCLOUD Portal

bigswami
Nov 08, 2017
Hello Deniro,

Thanks for your help, v1.5 looks to have downloaded and installed.
Regards
Ben

bigswami

Aspirant

Nov 07, 2017

Thank you for updating the version, but it doesn't install. If you check for updates it says

'' Readycloud client version 1.5 is now available. Do you want to install the new version?''

If you click install it goes through the install procedure but if you check the version after its finished it's still 1.4

and you still get the same error trying to log in.

Can you please check it works? alternatively put the latest version on here: https://kb.netgear.com/20684/ReadyNAS-Downloads

Thanks again

Jackvd

Apprentice

Nov 07, 2017

Same problem here....

App starts and finishes the install proces, but restarting the app still shows v1.4.

When I check the app file, it does show that it was created today.

I will try and install it directly from the website, but I remeber that a couple of weeks ago that still downloaded v1.0....

Jack

Retired_Member
Nov 07, 2017
The latest Mac version download link

http://readycloud.netgear.com/client/install/ReadyCLOUD.pkg
- Jackvd
  Apprentice
  Nov 07, 2017
  I don't know what goes wrong, but this is still v1.4....
  I even deleted the installed app and did a completely new install. As soon as the app starts, it is telling me that there is a new (1.5) version available.... The app still shows v1.4 in it's info.
  
  Any idea?
  Jack
  - Jackvd
    Apprentice
    Nov 07, 2017
    This is the info that it shows, even after selecting 'update' from the appp.
- meaghan
  Tutor
  Nov 07, 2017
  I downloaded the link and keep getting a message asking me to upgrade to version 1.5, after I have already done so.
  - dhl
    Luminary
    Nov 07, 2017
    Has version 1.5 been pushed out? I'm not getting any update notification. When I check for updates in the settings, the app says "Checking" but never shows an update.
    
    Please make an installer available on the downloads page. Thanks!
- bigswami
  Aspirant
  Nov 08, 2017
  Hello Deniro,
  
  Thanks for your help, v1.5 looks to have downloaded and installed.
  Regards
  Ben