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Forum Discussion

Aspirant

May 08, 2017

Solved

readycloud sign in error

Hi,

I previously wrote about my ready cloud sign in problem, but I solved it updating the firmware.

Now after 4 months I have the same problem again. I cannot sign in (user id and password do not work) and the router is considered offline.

In particular, as happened in the first time, I can log in using readycloud web site but user id and password ar not recognized in the routerlogin.net.

I tried to reboot the router and even to remove the device from the ready cloud web site but nothing happen.

Can you help me?

Thanks in advance.

Vincenzo

JamesGL
May 19, 2017
Hi VI86,

Change the password to a simple one like Password123 or other password with the same format.

5 Replies

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JamesGL
NETGEAR Employee Retired
May 10, 2017
Hi VI86,

Can you try to reset the router and reconfigure it manually.

What is the exact error message when trying to register the account via routerlogin.net?
- VI86
  Aspirant
  May 11, 2017
  Thanks,
  
  I already tried but It did not work.
  
  Readycloud's Username and password are not recognized while I can log in from the web site but the router is not recognized.
  
  Regards
  Vincenzo
- JamesGL
  NETGEAR Employee Retired
  May 19, 2017
  Hi VI86,
  
  Change the password to a simple one like Password123 or other password with the same format.
  - VI86
    Aspirant
    Jul 20, 2017
    Hi,
    I tried to chenge password and at the beginning router worked.
    
    I did not use ready cloud for 1 month and at the moment I see router "online" just from the Iphone App. I trieb by web site, pc app, but nothing, my router is "offline".
    
    Can you give me additional help?
    
    Thanks
    Vincenzo